Sr. Manager IT
About The Position
The Sr. Manager of IT leads a small, geographically distributed IT team supporting offices across seven states, multiple business lines, and a range of hosted and on-premise software offerings. The team covers network and security, application configuration and support, incident response, application installation and upgrades, and internal helpdesk services for local offices, datacenters, and Azure hosting facilities. The position is hands-on, combining technical delivery and daily support with leadership of IT projects and continuous improvement initiatives. The role owns the IT team's mission and roadmap, including setting daily and long-term priorities, developing a sustainable operating model, forecasting workloads, managing the budget and vendor relationships, and building a productive team culture. It also leads IT participation in mergers and acquisitions, from due diligence and integration planning through technical integration. As a representative of IT on the Technology Leadership staff, the role communicates the organization's perspective on technical activities across the business. The successful candidate is technically strong, even-keeled, and comfortable working alongside team members to investigate issues, implement solutions, and improve scalability, security, and efficiency. The position requires objective prioritization across planned and reactive demands and the ability to lead a distributed team across multiple locations.
Requirements
- 7 to 10 years of progressive IT experience, including hands-on infrastructure, SRE, or application management work; experience must not be purely management.
- Hands-on experience managing hybrid environments spanning cloud (Azure preferred), legacy on-premise infrastructure, and customer-deployed software.
- Leadership experience in cybersecurity management and response, and corporate governance activities.
- Working knowledge of network administration, security operations, and incident response.
- Experience forecasting and managing IT budgets, software licensing, and vendor and capital expenditure decisions.
- Experience managing distributed teams across multiple locations and functional disciplines.
- Strong data-driven decision-making habits, using metrics to guide prioritization and resource allocation.
- Experience performing M&A due diligence and integration planning and forecasting, and leading technical integration of acquired companies' IT infrastructure.
- Strong written and visual communication skills, including experience building executive-level presentations, metrics, and business investment justifications or analyses.
- Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience.
- Technical strength and willingness to work hands-on alongside team members.
- Ability to make decisive, consistent, objective tradeoff decisions across competing priorities.
- Ability to lead and build culture across a geographically distributed team.
Nice To Haves
- Experience in a small or mid-sized PE-backed software company.
- Familiarity with government or regulated-industry software environments.
- Experience with SOC compliance (SOC 1 and/or SOC 2).
- Azure cloud experience is preferred.
Responsibilities
- Lead a geographically distributed IT team covering network, security, application configuration and support, incident response, application installation and upgrades, and internal helpdesk support.
- Provide hands-on technical leadership for daily IT projects and support activities.
- Identify and drive innovation and continuous improvement to improve efficiency, security, timeliness, scalability, and sustainability.
- Build the IT operating model, team structure, and prioritization practices to support the business sustainably.
- Forecast and prepare for changing work volumes and cadences.
- Own the IT team's mission and roadmap and set daily and longer-term priorities.
- Manage the IT budget, software licensing, vendor relationships, and capital expenditure decisions.
- Build a productive team culture across geographically distributed team members and the broader business.
- Lead IT involvement in M&A due diligence, integration planning and forecasting, and technical integration of acquired companies' IT infrastructure.
- Represent IT's perspective on technical activities across the business as part of the Technology Leadership staff.
- Use metrics and objective tradeoff decisions to prioritize work and allocate resources.
- Investigate problems with team members, implement solutions, and help prevent recurring issues.
- Develop executive-level presentations, metrics, and business investment justifications or analyses.
Benefits
- Competitive salary and bonus.
- Health, dental, and vision insurance.
- HSA and FSA options.
- Paid vacation and sick time.
- 401(k) plan with matching contributions.
- Employer-paid short-term and long-term disability insurance.
- Group term life insurance.
- Collaborative work environment in a values-driven team.
- Opportunity to support the mission of making a better future one community at a time.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
