Senior Manager, Internal Fraud QA
About The Position
The Senior Manager, Internal Fraud QA plays a critical role in shaping how American Express measures, reports, and communicates internal fraud and insider risk across the enterprise. Reporting to the Director of Reporting, and QA for Internal Fraud, this role is responsible for setting the strategy and leading the delivery of high-quality, data-driven reporting and independent quality assurance that informs decision-making at both executive and enterprise levels. This leader will be responsible for team dashboards, and executive reporting for both Internal Fraud and Insider Risk while establishing robust QA frameworks across internal fraud operations, analytics and business unit (BU) internal fraud activities to ensure data accuracy, consistency, and integrity across all internal fraud reporting. This leader will be focused on translating complex internal fraud and control data into compelling insights, while elevating reporting standards, QA practices, and enterprise narratives.
Requirements
- Reporting to the Director of Reporting, and QA for Internal Fraud.
- Experience in shaping how internal fraud and insider risk is measured, reported, and communicated.
- Experience in leading the delivery of high-quality, data-driven reporting and independent quality assurance.
- Experience in establishing robust QA frameworks.
- Experience in ensuring data accuracy, consistency, and integrity.
- Experience in translating complex data into compelling insights.
- Experience in elevating reporting standards, QA practices, and enterprise narratives.
Responsibilities
- Setting the strategy and leading the delivery of high-quality, data-driven reporting and independent quality assurance.
- Informing decision-making at both executive and enterprise levels.
- Responsible for team dashboards and executive reporting for both Internal Fraud and Insider Risk.
- Establishing robust QA frameworks across internal fraud operations, analytics and business unit (BU) internal fraud activities.
- Ensuring data accuracy, consistency, and integrity across all internal fraud reporting.
- Translating complex internal fraud and control data into compelling insights.
- Elevating reporting standards, QA practices, and enterprise narratives.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
