Fraud Manager

EVERENCE SERVICES,•East Lampeter Township, PA

About The Position

Responsible for developing, implementing, and managing the credit union’s fraud prevention, detection, and investigation programs. This role oversees daily fraud monitoring, leads investigations into suspicious activity, and collaborates cross-functionally with operations, compliance, information security, and law enforcement to mitigate fraud risk while protecting member relationships. The Fraud Manager ensures adherence to regulatory requirements, industry best practices, and internal policies related to fraud risk management.

Requirements

Bachelor’s degree in Finance, Business Administration, Criminal Justice, or a related field preferred; or an equivalent combination of formal training and experience
At least 3 years of experience in fraud prevention, financial crimes, or risk management at a financial institution.
Experience in a credit union or banking environment strongly preferred
Thorough knowledge of credit union or banking compliance programs
Understanding of government regulations, financial management, and legal requirements for credit union operations
Strong knowledge of financial institution fraud schemes and of prevention methods
Experience with fraud detection platforms and case management systems
Knowledge of card network rules, Reg E, and electronic payment fraud
Analytical and investigative skills with attention to detail
Strong leadership, communication, and decision-making abilities
Ability to balance fraud risk mitigation with a positive member experience
Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living

Nice To Haves

Professional certification is a plus: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Other relevant certifications

Responsibilities

Develop and implement the credit union’s fraud risk management strategy and controls.
Monitor fraud trends affecting financial institutions and recommend mitigation strategies.
Implement fraud-prevention tools and technologies for cards, ACH, wires, and digital banking.
Evaluate new products, services, and delivery channels for potential fraud risk.
Oversee daily monitoring of suspicious transactions across debit/credit cards, ACH, wires, checks, and digital banking.
Ensure timely investigation and resolution of fraud alerts and members’ claims.
Maintain and optimize fraud detection systems, rules, and alerts.
Analyze fraud data and trends to identify emerging risks and enhance detection capabilities.
Manage investigations into suspected fraud, identity theft, and account takeovers.
Ensure proper documentation of cases and maintain investigation records.
Coordinate with law enforcement, card networks, and external partners as needed.
Support Suspicious Activity Report (SAR) processes in collaboration with the compliance team.
Oversee fraud claims resolution and ensure adherence to regulatory timelines.
Develop procedures to minimize fraud-related losses and protect member accounts.
Partner with frontline teams to ensure consistent handling of fraud cases and consistent member communication.
Prepare regular reports on fraud trends, losses, and mitigation efforts for senior management, the risk-management committee, and (as requested) the EFCU Supervisory Committee and the Board of Directors.
Track key performance indicators (KPIs) and fraud loss metrics.
Participate in enterprise risk management and internal audit processes.
Maintain fraud-related policies and procedures.
Ensure compliance with applicable regulations, including Reg E, card network rules, and fraud reporting requirements.
Support internal and external audits of fraud controls.