Senior Manager, Internal Enablement

Thomson Reuters•Eagan, MN

14h•$100,100 - $185,900•Hybrid

About The Position

Thomson Reuters is seeking a Senior Manager, Internal Enablement to connect new tools and AI capabilities with the marketing and communications teams that use them. This senior individual contributor role owns the enablement lifecycle, including onboarding tools, making them intuitive to use, training teams on emerging AI capabilities, identifying new use cases for existing tools, and monitoring industry practices. The role partners with business leaders, technology teams, and platform partners to translate product roadmaps and new capabilities into practical adoption across the organization. It has significant scope, autonomy, and visibility, but does not manage people. The position is based in a flexible hybrid work environment for office-based roles. Thomson Reuters describes a broad total rewards program, career development resources, flexible work arrangements, and opportunities to contribute to social-impact and ESG initiatives. The role may also be eligible for an annual bonus based on enterprise and individual performance. For eligible US locations, the stated base compensation range is $100,100–$185,900 USD; compensation within the range depends on factors including knowledge, skills, experience, and internal equity.

Requirements

At least 7 years of experience in enablement, learning and development, technical training, or operations at a technology or high-growth organization.
Direct experience rolling out tools or platforms and driving adoption across a large, distributed user base.
Hands-on comfort with modern AI tools, such as LLMs, AI assistants, and agentic workflows, and curiosity about their practical applications.
Strong user-experience instincts and ability to identify friction points.
Excellent facilitation and communication skills, including delivering live training and writing clear documentation.
Curiosity about the technology and AI landscape and a habit of translating external best practices into practical internal action.

Nice To Haves

A builder’s mindset, with the ability to design a strategy and create an initial quick-start guide.

Responsibilities

Own end-to-end onboarding for new tools and platforms, from rollout planning through steady-state adoption.
Create rollout playbooks, quick-start guides, and role-based learning paths to support tool adoption.
Partner with MarTech, IT, and platform vendors to plan releases, migrations, and go-live timelines.
Evaluate how teams use tools and identify friction, confusion, and underused features.
Simplify workflows and documentation to make tools more intuitive.
Gather structured user feedback and turn it into process, training, or tooling improvements.
Design and deliver training on new AI capabilities, translating technical features into practical use cases for marketers and communicators.
Build scalable AI enablement through training sessions, office hours, quick-reference guides, and an internal knowledge base.
Identify high-friction workflows where AI could have an impact and pilot use cases with early-adopter teams.
Maintain relationships with technology partners and understand their product roadmaps ahead of releases.
Track enablement, onboarding, and adoption practices at leading technology and AI companies and apply useful approaches internally.
Represent the organization in partner briefings, beta programs, and early-access opportunities.
Measure adoption, usage, and satisfaction across tools and training programs, and report trends and gaps.
Recommend and pilot improvements to enablement based on data, user feedback, and external practices.

Benefits

Flexible hybrid work arrangements for office-based roles and work from anywhere for up to 8 weeks per year.
Flexible vacation and supportive workplace policies for work-life balance.
Two company-wide Mental Health Days off annually and access to the Headspace app.
Retirement savings and a competitive 401(k) plan with company match.
Tuition reimbursement and career development and skills-growth programs.
Employee incentive programs; the role may also be eligible for an annual bonus.
Health, dental, vision, disability, and life insurance.
Paid holidays, sick and safe paid time off, parental leave, and sabbatical leave.
Fitness reimbursement and resources for mental, physical, and financial wellbeing.
Two paid volunteer days off annually and opportunities to participate in pro-bono consulting projects and ESG initiatives.
Flexible Spending and Health Savings Accounts.
Employee Assistance Program.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Optional hospital, accident and sickness insurance, optional life and AD&D insurance, and group legal and identity theft protection, paid 100% by the employee.
Access to a 529 Plan.