Senior Manager - Intelligent Process Automation and Reengineering

Bank of Montreal • Chicago, IL

3d

About The Position

The Senior Manager, Intelligent Process Automation & Re-engineering leads transformational initiatives that redefine how work is performed across Finance and other business functions. The role challenges traditional operating models, identifies opportunities to streamline and automate complex processes, and delivers solutions that improve efficiency, scalability, and business value. It uses technologies such as artificial intelligence, machine learning, data and analytics, and intelligent automation to modernize legacy, manual, and Excel-dependent processes.

The position leads the intelligent automation practice and develops strategies, governance, and controls to maximize returns, reduce costs and risks, streamline processes, and improve customer experience. It partners with business and technology stakeholders to understand and redesign processes, prioritize opportunities, create business cases and requirements, and lead initiatives through design, development, testing, deployment, and sustainment. The role also guides project planning and delivery, including scope, budgets, resources, timelines, risks, issues, and stakeholder communications.

As a group- and enterprise-wide specialist, the Senior Manager provides thought leadership and advice to senior leaders and stakeholders, develops standards and delivery methods, researches emerging automation approaches, and supports change management and adoption. The role also fosters collaboration and talent development, and makes risk-informed decisions in accordance with BMO’s Risk Management Framework, policies, laws, and regulations.

Requirements

• Typically 5–10 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Bachelor’s degree with a concentration in computer science, engineering, information systems, information technology, business administration, or another related major.
• In-depth knowledge of robotics and intelligent process automation, machine learning, and data-driven solutions.
• Experience working with senior business and technology stakeholders and subject matter experts to implement projects.
• Experience participating in cross-functional programs from conceptualization through delivery and ongoing operations.
• Experience in process mapping and transformation.
• Experience in project planning and execution, including scoping, budgeting, and risk and issue management.
• Expert verbal and written communication, analytical and problem-solving, influence, collaboration, and data-driven decision-making skills.
• Ability to manage ambiguity.

Nice To Haves

• Master’s degree with a concentration in machine learning or data science.
• Experience managing a software development life cycle (SDLC).
• Experience leading product roadmaps.
• Experience with WorkFusion, UiPath, or other automation tools.

Responsibilities

• Lead the intelligent automation practice and develop strategies that deliver performance improvements through artificial intelligence, data and analytics, and technology.
• Establish and evolve governance, controls, standards, and practices for intelligent process automation.
• Partner with business and technology stakeholders to understand business needs, challenge current processes, prioritize opportunities, and identify automation use cases.
• Prepare business cases and define project scope, budgets, resourcing plans, requirements, timelines, effort estimates, and exit criteria.
• Lead initiatives through the full intelligent process automation lifecycle, including design, development, testing, deployment, and sustainment.
• Lead the design, development, and implementation of robotic solutions that meet business objectives.
• Manage project delivery, including milestones, sprints, backlogs, status reporting, risks, issues, decisions, and stakeholder communications.
• Conduct workshops and interviews to document current- and future-state business processes and determine capabilities, needs, and priorities.
• Analyze and transform business processes using robotic process automation, machine learning, and other AI capabilities.
• Define business requirements for analytics and reporting so data insights inform decision-making.
• Guide stakeholders through intake, business-case development, and delivery of smart automation initiatives; educate them on evaluating and implementing automation.
• Lead change management activities, including readiness assessments, planning, stakeholder management, execution, evaluation, sustainment, and communications.
• Develop and refine project intake, delivery, maintenance, and methodology practices, and recommend process improvements and best practices.
• Develop goals, measurement frameworks, and strategies to monitor project effectiveness; identify opportunities to optimize implementation costs and sizing.
• Research emerging intelligent process automation approaches and technologies, document enterprise standards, and stay current on relevant business and industry trends.
• Collaborate with technology teams on infrastructure and environment needs and with platform vendors to represent business needs in product roadmaps.
• Create proofs of concept, demonstrations, videos, and other materials to explore and promote opportunities.
• Provide specialist advice, thought leadership, and problem-solving support to senior leaders, stakeholders, and in-flight projects.
• Build effective relationships and alignment across internal and external stakeholders and facilitate decisions on complex problems.
• Foster an inclusive, collaborative team culture; attract, retain, coach, recognize, and develop talent, and address performance issues.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions consistent with approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards
• Training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior