Senior Manager, Individual Giving

National Center for Missing & Exploited Children•Alexandria, VA

1d•Onsite

About The Position

The Senior Manager, Individual Giving builds and manages NCMEC’s formal mid-level individual giving program, with a recommended working portfolio band of $500 to $5,000. The role strengthens donor retention, renewal, reactivation, second-gift conversion, upgrades, and movement into major and transformational giving. It manages a portfolio of mid-level donors and qualified prospects and translates NCMEC’s individual giving strategy into donor segments, relationship plans, journeys, portfolios, and measurable revenue results. Reporting to the Director of Philanthropy, the Senior Manager works in tandem with the Director of Philanthropy, Senior Manager of Digital Fundraising, and Senior Director of Digital Fundraising. The role owns individual and mid-level donor qualification, portfolio management, relationship planning for assigned donors, portfolio movement, and personal follow-up. Under the Director of Philanthropy, it also provides writing, reporting, and coordination support for assigned foundation opportunities; the Director retains foundation strategy, prospect prioritization, and relationship ownership. The position is generally scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m., for a minimum of 37.5 hours across five days per week, unless otherwise required or approved by management. Travel is minimal, less than 25%, and may include occasional off-site meetings and events in the DC area.

Requirements

Bachelor’s degree.
At least 3–5 years of relevant nonprofit fundraising experience, including at least two years of front-line individual or mid-level fundraising experience.
Demonstrated experience building or materially improving a donor program, portfolio, or pipeline.
Demonstrated success managing and growing a portfolio of individual donors and prospects, including cultivation, solicitation, stewardship, renewal, and upgrade strategies.
Strong knowledge of mid-level giving, donor retention, reactivation, second-gift conversion, segmentation, qualification, and movement management practices.
Ability to translate fundraising goals into clear donor segments, journeys, portfolios, workflows, and measurable plans.
Strong analytical and prospect research skills, including experience using wealth-screening and donor engagement data.
Ability to use Salesforce or another CRM to manage pipelines, measure outcomes, forecast revenue, and drive performance.
Strong fundraising, proposal, report, briefing, and donor-correspondence writing skills.
Ability to collaborate with Digital Fundraising and Communications while maintaining accountability for individual donor strategy, relationship management, and personal follow-up.
Excellent verbal communication, presentation, organizational, planning, and problem-solving skills.
Ability to prioritize multiple tasks and competing deadlines in a fast-paced environment.
Collaborative and flexible, with the ability to work independently and as part of a team.

Nice To Haves

Experience supporting foundation proposals and reports.
Proficiency with Microsoft Office, SharePoint, Salesforce, and fundraising technology.

Responsibilities

Implement, manage, and continuously improve NCMEC’s mid-level individual giving program in alignment with its individual giving growth strategy and approved portfolio definitions.
Manage a portfolio of mid-level donors and qualified prospects through discovery, cultivation, solicitation, renewal, upgrades, and stewardship.
Develop tailored engagement and solicitation strategies based on giving history, capacity, interests, engagement, and relationship context.
Conduct donor outreach, schedule and lead donor meetings, and ensure timely follow-up and meaningful stewardship.
Improve donor retention, second-gift conversion, lapsed-donor reactivation, and donor upgrades.
Identify and prepare qualified donors for transition to the Director of Philanthropy’s major and transformational gift portfolio.
Use Salesforce, wealth-screening results, giving history, engagement data, and prospect research to identify, segment, prioritize, and qualify donors and prospects.
Manage approved qualification criteria, portfolio entry and exit rules, movement stages, and handoff processes across annual, mid-level, major, planned, and transformational giving.
Manage activation of wealth-screening results, including prospect review, qualification assignments, portfolio recommendations, and follow-up tracking.
Recommend and implement approved donor treatments, audience strategies, timing, and personal follow-up requirements.
Partner with Digital Fundraising to translate approved donor strategies into digital campaigns and journeys.
Review recurring donors with the Senior Manager, Digital Fundraising and determine appropriate qualification, portfolio assignment, and relationship-management strategies.
Conduct prospect research to expand the individual giving pipeline, including identifying emerging philanthropists and donors with planned or transformational giving potential.
Coordinate preparation and follow-up for virtual executive briefings and other approved high-touch engagement opportunities under the Director of Philanthropy’s direction.
Prepare donor and prospect lists, relationship context, briefing materials, and recommended next steps for executive and board stewardship outreach led by the Director of Philanthropy.
Conduct relationship mapping and prospect research to identify potential connections through board members, executive leadership, current donors, and other networks, and present recommended opportunities to the Director of Philanthropy.
Track leadership and board engagement in Salesforce and coordinate resulting stewardship, qualification, introductions, cultivation steps, and portfolio assignment recommendations.
Partner with Digital Fundraising and Communications to align donor strategy, audience segments, fundraising objectives, stories, signers, solicitation timing, qualification criteria, and personal follow-up under the Director of Philanthropy’s strategic direction.
Coordinate individual-to-corporate and corporate-to-individual referrals with the Director of Corporate Partnerships while maintaining clear relationship ownership.
Draft assigned letters of inquiry, proposals, and reports under the Director of Philanthropy’s direction and in collaboration with program leaders, finance, and subject-matter experts.
Coordinate assigned foundation submissions and reporting requirements, including collecting budgets, data, outcomes, and impact information.
Maintain accurate deadlines, deliverables, and records for assigned foundation opportunities.
Support selected family foundation relationships connected to an individual or household relationship, with ownership determined by the Director of Philanthropy.
Maintain accurate activity, solicitation, and next-step records in Salesforce.
Define and use reports and dashboards to manage portfolio movement, pipeline, and forecasting.
Prepare regular pipeline, revenue, activity, and forecast reports for the Director of Philanthropy.
Monitor performance against approved goals, identify gaps in donor follow-up or ownership, and recommend adjustments.
Contribute to annual planning, budgeting, and evaluation of investments needed to grow individual giving.
Support special projects and development initiatives as assigned.