Senior Manager, HR Process Excellence

Rubrik Job Board•Palo Alto, CA

6d•$180,600 - $271,000

About The Position

The Senior Manager, HR Process Excellence will serve as the global architect for Rubrik’s People Operations operating model within its People Experience & Operations (PXO) team. The role owns end-to-end process infrastructure across the employee lifecycle, beginning with the HRBP/PXO service model for Employee Relations, Performance Management, and Separations, and extending across Talent Operations, HR Services, Compliance, Mobility, and Contingent Workforce. The position will help transition People Operations to a modernized, AI-ready service delivery model by designing clean, scalable, well-governed workflows. It will establish the process foundations that enable HR technology and AI capabilities to assist safely while keeping leaders accountable for people decisions. The role also shapes global HR process standards, change governance, and knowledge management practices. The role offers the opportunity to build the operating infrastructure for a fast-growing global technology company. The stated U.S. base salary range is $180,600–$271,000, with eligibility for bonus potential, equity, and benefits. Salary within the range depends on work location and job-related skills, experience, and education or training.

Requirements

8–10+ years of experience in HR Operations, People Operations, HR Service Delivery, or HR Transformation.
Proven track record architecting, simplifying, and scaling global HR processes, particularly Employee Relations, Performance, Separations, or HR Service Delivery.
Hands-on user experience with enterprise HR ecosystems such as Workday, Jira Service Management, Confluence, or dedicated HR Case Management platforms.
Strong workflow mapping, root-cause analysis, and change management skills.
Demonstrated ability to influence senior HR and business stakeholders without direct authority.
Exceptional written and verbal communication skills, including the ability to translate technical or legal HR requirements into clear, actionable guidance.

Nice To Haves

Experience in a high-growth global technology environment.
Familiarity with modern knowledge management practices and an understanding of how automated tools and AI rely on structured process foundations.

Responsibilities

Design and own global process frameworks for Employee Relations, Performance Management, Separations, and support case routing across HRBPs, PXO, and self-service portals.
Translate operational workflows into playbooks, decision trees, and documentation standards for global HRBPs, managers, and employees.
Build and maintain a global process inventory across the employee lifecycle, with clear ownership and regional standardization.
Standardize workflows across PXO sub-functions, including Talent Operations, HR Services, Data & Compliance, Mobility, and Contingent Workforce, in partnership with functional operations leaders.
Establish and lead a global Process Champions Network that unifies regional knowledge repositories into an authoritative global source of truth.
Audit, consolidate, and streamline outdated policies and guidance to reduce complexity and decision fatigue for leaders.
Facilitate a monthly People Operations Change Forum to sequence policy and process updates, manage risk, and align stakeholders before rollouts.
Partner with Program Leads and Centers of Excellence to integrate operating model decisions into global system rollouts and business communications.
Define authoritative content and structure standards for HR Knowledge Management systems to support future AI agent-assisted workflows.
Partner with Legal, HR Technology, and AI teams to implement AI capabilities such as summarization, retrieval, automated routing, and drafting while preserving human judgment for critical outcomes.