Senior Manager, HR Process Excellence

Rubrik•Palo Alto, CA

About The Position

Rubrik’s People Experience & Operations (PXO) team is building a global, technology-forward and scalable HR operations function. The Senior Manager, HR Process Excellence will serve as the global architect for the People Operations operating model and own end-to-end process infrastructure across the employee lifecycle. The role begins with the HRBP/PXO service model for Employee Relations, Performance Management, and Separations, and may expand across Talent Operations, HR Services, Compliance, Mobility, and Contingent Workforce. The position will lead the transition to a modernized, AI-ready HR service delivery model by designing clean, scalable, well-governed workflows. It will establish structured foundations for HR technology and AI capabilities while preserving human judgment and leader accountability for important people decisions. The role partners with functional operations leaders, Program Leads, Centers of Excellence, Legal, HR Technology, and AI teams, and influences stakeholders across a global organization.

Requirements

8–10+ years of experience in HR Operations, People Operations, HR Service Delivery, or HR Transformation.
Proven track record architecting, simplifying, and scaling global HR processes, particularly Employee Relations, Performance, Separations, or HR Service Delivery.
Hands-on user experience with enterprise HR ecosystems such as Workday, Jira Service Management, Confluence, or dedicated HR Case Management platforms.
Strong workflow mapping, root-cause analysis, and change management skills.
Demonstrated ability to influence senior HR and business stakeholders without direct authority.
Familiarity with modern knowledge management practices and understanding of how automated tools and AI rely on structured process foundations.
Exceptional written and verbal communication skills, including the ability to translate technical or legal HR requirements into clear, actionable guidance.

Nice To Haves

Experience in a high-growth global technology environment.

Responsibilities

Design and own global process frameworks for Employee Relations, Performance Management, Separations, and case routing between HRBPs, PXO, and self-service portals.
Translate complex operational workflows into practical playbooks, decision trees, and documentation standards for HRBPs, managers, and employees globally.
Build and maintain a global process inventory mapped across the employee lifecycle, establishing clear end-to-end ownership and standardization across regions.
Standardize workflows across PXO sub-functions, including Talent Operations, HR Services, Data & Compliance, Mobility, and Contingent Workforce, in partnership with functional operations leaders.
Establish and lead a global Process Champions Network to combine regional knowledge repositories into a single authoritative global source of truth.
Audit, consolidate, and streamline outdated policies and guidance to reduce complexity and decision fatigue for leaders.
Facilitate a monthly People Operations Change Forum to sequence policy and process updates, manage risk, and align stakeholders before rollouts.
Partner with Program Leads and Centers of Excellence to integrate operating model decisions into global system rollouts and business communications.
Define authoritative content and structure standards for HR Knowledge Management systems to support future AI agent-assisted workflows.
Partner with Legal, HR Technology, and AI teams to implement AI capabilities such as summarization, retrieval, automated routing, and drafting while preserving human judgment for critical outcomes.