Senior Manager, HR Operations

Mizuho OSI•Fremont, CA

18d•$172,000 - $185,000

About The Position

The Senior Manager, HR Operations provides strategic and operational leadership for the employee lifecycle and the systems, processes, and services that support it. The role is accountable for reliable, compliant, scalable HR operations; continuous improvement of HR technology, employee data, and service delivery; and advising HR leadership and cross-functional partners. Balancing strategic planning with hands-on execution, this leader manages HR Operations staff and external service providers, strengthens the employee experience, and supports a diverse and inclusive workplace.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 10 years of progressively responsible HR leadership experience, including significant HR Operations experience and demonstrated people or functional leadership.
Demonstrated success leading cross-functional HR initiatives, process improvements, HRIS projects, and change management.
Broad working knowledge of HR practices and applicable employment and benefits regulations, including ERISA, COBRA, FMLA, CFRA, ADA, and HIPAA.
Experience administering a comprehensive HRIS and ensuring data integrity, security, and appropriate confidentiality.
Experience overseeing benefits, leaves of absence, workers’ compensation, and performance or compensation cycle operations.
Experience with employment-based immigration matters, including knowledge of applicable immigration laws, regulations, visa processes, documentation requirements, and ongoing case management in coordination with immigration counsel.
Strong analytical, project management, communication, presentation, and stakeholder-management skills.
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, and ability to translate HR data into actionable recommendations.
Ability to manage competing priorities, exercise sound judgment, lead through ambiguity, and maintain a high level of customer service.

Nice To Haves

Prior experience as a Senior HR Operations Manager, HR Operations Manager, or in a comparable HR leadership role.
Experience with SAP SuccessFactors employee modules, including Employee Central (EC); preferred but not required.
Experience supporting employee immigration and visa processes.
Experience leading HR service delivery improvements, workflow automation, and HR reporting or analytics.
Ability to influence across functional groups, build trusted relationships, and develop team capability.
Strong attention to detail, prioritization, discretion, and a continuous-improvement mindset.

Responsibilities

Own the HR Operations strategy, roadmap, operating model, and annual priorities, aligning service delivery with business and HR objectives.
Lead end-to-end employee lifecycle operations, including onboarding, employee changes, offboarding, HR communications, compliance and audits, HRIS administration, and operational support for recruiting, performance reviews, immigration, compensation, and employee relations.
Modernize, standardize, document, and automate HR processes, prioritizing improvements based on employee experience, scalability, efficiency, and risk.
Govern HR systems, including HRIS enhancements, implementations, integrations, access controls, data quality, confidentiality, and accurate employee records.
Establish HR Operations metrics, dashboards, service-level agreements, and controls; analyze workforce and service data and present recommendations and action plans to HR and Organization leadership.
Lead and develop the HR Operations team, including the Manager, HR Operations and assigned staff; set goals, coach performance, plan capacity, and ensure consistent service standards.
Oversee HR service vendors and consultants, including service quality, issue resolution, workflow effectiveness, and accountability for deliverables.
Partner with HR Business Partners, Talent Acquisition, Payroll, Finance, IT, Legal, and business leaders to coordinate operational programs and resolve complex cross-functional issues.
Oversee benefits administration and employee communications, including annual open enrollment and events such as the Health Fair.
Lead operational execution of the annual performance and compensation review process, including HRIS form review and configuration, calibration setup, compensation planning, and process controls.
Oversee leave of absence administration, accommodation and interactive processes, workers’ compensation, and return-to-work programs, ensuring appropriate escalation and documentation.
Ensure HR operations policies, procedures, recordkeeping, and employee programs comply with applicable federal, state, and local requirements; partner with experts on complex matters.
Support recruiting and compensation teams with requisition information, job descriptions, salary analysis, and internal equity data.
Oversee and assist with employee immigration requests and ongoing cases, coordinating with employees, hiring managers, external immigration counsel, and internal stakeholders on documentation, case tracking, and follow-up.
Build accessible, responsive channels for employee questions and feedback, and use insights to improve HR service delivery.
Prepare accurate, timely reports and executive-ready updates on operational performance, risks, project progress, and recommended actions.
Cultivate, lead, mentor, and develop HR Operations team members.
Develop annual team MBO goals and complete reviews in line with company guidelines.
Complete team Core Competency reviews in accordance with company guidelines.