Manager, HR Operations

Bonduelle Americas•Philadelphia, PA

5d•Onsite

About The Position

The Manager, HR Operations leads day-to-day execution across payroll, HR technology, benefits administration, and compensation operations. Reporting to the Director of Total Rewards & Systems, this hands-on manager strengthens operational controls and service levels, develops the payroll team, and translates approved strategy into reliable, compliant, and scalable processes. The role has broad operational scope and growth potential, and will help implement a future HR operating model through appropriate standardization, reduced duplication, clear handoffs, and stronger service delivery, controls, and continuity. The role’s primary functional depth is multi-state, multi-site payroll, while also owning operational administration and governance across UKG and connected HR technologies, benefits, compensation, and assigned enterprise initiatives. The manager directly leads the Senior Payroll Administrator and Payroll & Compliance Administrator, and partners with the HR Systems Analyst and cross-functional matrix resources. Bonduelle Americas operates four facilities and employs nearly 3,000 associates in the US.

Requirements

Typically 7–10+ years of progressive HR operations experience, including deep hands-on and leadership experience in multi-state payroll and meaningful HRIS ownership.
Demonstrated leadership of complex multi-state payroll, major HR technology enhancements or implementations, or significant operational transformations.
Experience leading cross-functional projects, vendor relationships, controls, governance, and executive-level reporting.
Broader exposure to benefits administration, compensation operations, analytics, and HR service delivery.
Ability to identify risk, frame recommendations, make sound operational decisions within delegated authority, collaborate across functions, and escalate material issues with clear options.
Demonstrated people leadership, including coaching, performance management, work allocation, and cross-training.
Bachelor’s degree or equivalent relevant experience.
On-site in Philadelphia four days per week.

Nice To Haves

Experience coordinating work through a matrix.
Advanced degree or relevant certification.
Experience in manufacturing, food, distribution, retail, consumer products, or another multi-site hourly workforce environment.
Hands-on experience with UKG Pro or a comparable enterprise HCM and payroll platform.
Experience designing or maturing shared services, HR service delivery, operating models, or employee-experience improvements.
Relevant certification such as CPP, SHRM-CP/SCP, PHR/SPHR, CCP, PMP, or HR technology credentials.

Responsibilities

Own accurate, timely, and compliant end-to-end payroll delivery for a multi-state, multi-site workforce.
Lead payroll calendars, processing governance, tax activities, reconciliations, audits, garnishments, off-cycle payments, and year-end readiness, including W-2 and related reporting.
Establish and enforce payroll approvals, segregation of duties, reconciliations, standard operating procedures, backup coverage, escalation paths, and issue-resolution protocols with Finance and Accounting.
Lead and coach the payroll team; manage payroll vendors and service levels; and improve payroll accuracy, timeliness, employee experience, business continuity, and audit readiness.
Lead day-to-day administration and governance of UKG and connected HR technologies, including configuration, integrations, reporting, security, and employee and manager self-service.
Own HR data quality, role-based access, interfaces, master-data controls, and issue remediation, clarifying accountability among HR, IT, Payroll, Finance, and vendors.
Lead testing, documentation, training, release readiness, and adoption for system enhancements.
Partner with the HR Systems Analyst and other HR technology resources on recurring workforce, payroll, and HR operations reporting; use data to identify risks, capacity constraints, and opportunities for automation and simplification.
Own benefits administration and employee support, including eligibility, life events, vendor coordination, open enrollment, communications, wellness-program operations, and required compliance processes.
Ensure reliable coordination and interfaces among benefits, HRIS, and payroll processes.
Own compensation administration, including merit and bonus cycles, wage-authority processes, salary-structure maintenance, incentive administration, data validation, and operational communications.
Administer and implement compensation programs within approved frameworks, maintaining controls, service delivery, and timely escalation; the Director retains strategy, program design, policy direction, executive recommendations, and final approval authority.
Manage assigned HR Operations initiatives sponsored by the Director through project plans, action tracking, decision logs, risk identification, and disciplined follow-through.
Prepare concise dashboards, executive updates, meeting materials, and decision support.
Coordinate assigned cross-functional initiatives across HR, Finance, IT, Legal, Procurement, and business teams; maintain workplans, owners, milestones, and escalation paths with the Director.
Help shape and implement the future HR operating model, including centralization, shared-services readiness, role and handoff clarity, elimination of duplicate work, service-level design, and change adoption.
Standardize and document HR operations processes, service levels, controls, and escalation paths.
Use data and stakeholder feedback to improve service delivery and employee experience.
Directly manage and develop the Senior Payroll Administrator and Payroll & Compliance Administrator, and partner with the HR Systems Analyst while coordinating matrix resources across Total Rewards, HR, and other functions.
Protect confidential information and exercise sound judgment in high-trust situations.