Senior Manager, GTM Customer Recruiting

MongoDB•New York City, NY

27d

About The Position

We are seeking a Senior Manager, GTM Customer Recruiting to lead our customer-facing recruiting team across North America and EMEA. In this role, you will lead direct recruiters and regional team leaders, serve as a trusted talent advisor to senior executives, and ensure high-execution talent delivery across Customer Success, Solutions Consulting, Professional Services, and Technical Services. This role requires a commercially minded leader who operates with strategic vision and operational rigor. You will balance immediate hiring delivery with long-term talent strategy, build capability across your team, and partner with global stakeholders to deliver an integrated, global narrative for customer recruiting.

Requirements

10+ years of progressive talent acquisition/recruiting experience, including 4+ years leading recruiting teams within high-growth technology organizations
Proven experience supporting and leading recruiting for customer-facing and GTM functions, with the ability to translate business strategy and organizational needs into effective talent strategies across Customer Success, Solutions Consulting, Professional Services, and/or Technical Services
Demonstrated success developing senior ICs and managers through coaching, performance management, talent reviews, and career development, with a focus on building strong teams and future leaders
Trusted advisor to SVP and C-suite executives, skilled at driving strategic alignment using data-driven insights and clear, structured communication
Demonstrated capability to drive operational change, navigate organizational ambiguity, and influence cross-regional stakeholders without direct reporting authority

Responsibilities

Lead a high-performing regional team of recruiters in North America while providing leadership through a regional team leader in EMEA
Build an environment of high accountability and ownership, coaching recruiters to solve complex problems, develop independent judgment, and present data-backed recommendations
Drive operational consistency, pipeline health, and high execution standards across all supported technical and customer-facing business units
Serve as the primary talent consultant to SVP and C-suite leaders across Customer Success, Solutions Consulting, Professional Services, and Technical Services
Synthesize recruitment metrics, market trends, and talent pipelines into clear executive summaries and actionable hiring strategies
Partner with regional talent leaders in APAC to maintain comprehensive global visibility and present a unified recruiting narrative to global executive stakeholders
Transition recruiting from a transactional service model into a strategic talent partnership that elevates overall quality of hire and long-term organizational design
Collaborate closely with GTM recruiting peers to share capacity, balance resources across sales and customer functions, and eliminate single points of failure
Own workforce planning, capacity modeling, and delivery projections in close alignment with business strategy and finance partners