Senior Manager, Food and Beverage
About The Position
The Senior Food and Beverage Manager oversees daily front-of-house and back-of-house operations across dining outlets, including restaurant, bar, and in-room dining venues. The role works closely with other Food and Beverage managers to ensure operational efficiency and exceptional guest experiences while meeting Westin and Marriott brand standards. The Senior Manager leads, trains, coaches, and supervises associates; manages scheduling and payroll; and oversees labor, inventory, purchasing, and revenue performance. The position monitors food quality, service delivery, and guest satisfaction, resolves concerns, and collaborates with culinary, events, and hotel operations teams on group business, seasonal programming, menu development, and guest needs. It also analyzes business trends, forecasts operational needs, and ensures compliance with company policies, safety and sanitation standards, quality assurance requirements, and operating procedures. The role requires visible leadership, strong communication, sound decision-making, prioritization, and a commitment to hospitality excellence. Schedules may vary to reflect hotel business needs, and attendance at scheduled mandatory training sessions and meetings is required. Employees must comply with hotel policies and procedures for safe and effective facility operations. The position is classified as exempt.
Requirements
- Extensive restaurant management experience.
- Strong interpersonal skills and the ability to foster positive guest interactions.
- Exceptional conflict resolution and negotiation abilities.
- Versatility and strong multitasking capabilities.
- Ability to lead, train, and supervise associates and manage scheduling and payroll.
- Regular attendance and availability for varying schedules based on hotel business needs.
- Ability to attend scheduled mandatory training sessions and meetings.
Responsibilities
- Lead the daily operations of restaurant, bar, and in-room dining venues, ensuring guest experiences, operational excellence, and adherence to Westin and Marriott brand standards.
- Recruit, train, coach, and develop associates while fostering accountability, collaboration, engagement, and continuous improvement.
- Monitor food quality, service delivery, and guest satisfaction; proactively resolve concerns and create memorable dining experiences.
- Manage labor, payroll, inventory, purchasing, and revenue performance to achieve financial objectives while maintaining service standards.
- Partner with culinary, events, and hotel operations teams to support group business, seasonal programming, menu development, and guest needs.
- Analyze business trends, forecast operational needs, and implement strategies to maximize efficiency, profitability, and department performance.
- Ensure compliance with company policies, safety and sanitation standards, quality assurance requirements, and operating procedures.
- Maintain a visible leadership presence, prioritize competing demands, and support the Food & Beverage division through communication, decision-making, and hospitality excellence.
- Attend scheduled mandatory training sessions and meetings and comply with policies and procedures for safe and effective operation of hotel facilities.
Benefits
- Free parking for full-time associates.
- Free associate meals.
- Travel discounts at nearly 8,000 Marriott properties worldwide, including rooms and meals.
- Discounts on rental cars, other hotels, and hotel alternatives.
- Discounts on tickets to concerts, theme parks, and other attractions.
- Discounts on car and computer purchases.
- Associate recognition events, celebrations, and parties year-round.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
