Senior Manager, Experiences, Vogue100

Condé Nast Germany•New York, NY

1d•$105,000 - $125,000

About The Position

Vogue is seeking an ambitious, strategic, and commercially driven Senior Experience Manager to lead growth, portfolio strategy, and high-touch delivery for Vogue100, its global membership program. The role focuses on luxury commercial membership strategy, VIP relationship management, partner development, and expanding the program’s revenue and market presence. The Senior Experience Manager owns the end-to-end Vogue100 portfolio, grows its global acquisition pipeline, converts prospective members, and maximizes retention. The position is supported by an Experience Associate/Manager and requires engagement with ultra-high-net-worth stakeholders and luxury markets, along with a willingness to travel globally. The role leads outbound recruitment and prospect pipeline development, manages the member sales lifecycle, and serves as the primary strategic relationship lead for the global member portfolio. It is accountable for acquisition, retention, and revenue growth targets, including renewal strategies and commercial upselling. The Senior Experience Manager also shares member insights across teams to refine the membership value proposition and collaborates with Events & Marketing, commercial, and editorial teams to align commercial opportunities.

Requirements

At least 7 years of experience in luxury/VIC client services, premium membership, or high-touch sales environments.
A proven record of activating a robust network of industry partners and luxury stakeholders.
Quota-bearing commercial experience with a strong track record of closing high-value sales, expanding pipelines, and achieving retention metrics.
High proficiency in pipeline metrics, CRM tracking, conversion ratios, and net revenue performance.
Ability to manage multiple complex workstreams with exceptional attention to detail and strong organizational skills.
Ability to operate independently, make sound decisions, and manage priorities with minimal oversight.
Excellent written and verbal communication skills and a polished, professional presence suited to ultra-high-net-worth clients.
Strong interpersonal skills and the ability to navigate high-pressure situations with discretion and composure.
Demonstrated success aligning cross-functional departments and building interdepartmental partnerships.
Knowledge of luxury consumers in key international markets.
Proactive, solutions-oriented adaptability in a fast-paced environment.
Willingness to travel globally.

Nice To Haves

Multilingual capabilities.
Experience working with global teams.

Responsibilities

Lead outbound recruitment of ultra-high-net-worth individuals, family offices, and luxury-sector leaders in domestic and international markets.
Build and manage a high-yield prospect pipeline through networking, personalized outreach, pitch development, and executive presentations.
Activate personal and industry networks to generate referrals and close new memberships against acquisition targets.
Manage the sales lifecycle from initial engagement and prospect vetting through contract execution and payment processing.
Own the global Vogue100 member portfolio and serve as its primary account owner and strategic relationship lead.
Deliver high-touch member service and proactive engagement to support client satisfaction and retention.
Execute retention frameworks, account health checks, and personalized touchpoints to reduce churn and secure annual renewals.
Identify and pursue commercial upselling opportunities, including membership tier upgrades and additional exclusive access.
Serve as the senior escalation point for member account inquiries and concerns.
Meet and exceed targets for new member acquisition, annual retention, and portfolio revenue growth.
Partner with the Manager of Events & Marketing to communicate member preferences, secure attendance, and host members at experiences.
Collaborate with Events & Marketing, commercial, and editorial teams to align commercial opportunities, focusing on member acquisition and account management rather than partner event execution.
Provide commercial feedback from member sales interactions to help refine membership pricing, benefits, and sales messaging.
Oversee program execution with support from an Experience Associate/Manager.