Senior Manager, Event Programs, Customer Engagement Programs

Amazon • Austin, TX

3d • $142,000 - $211,200 • Remote

About The Position

Lead a team of event program managers responsible for delivering specific event workstreams or regional programs within AWS's event portfolio. This role requires both strategic vision and operational excellence, as you'll manage the successful execution of assigned programs while developing and leading a high-performing team. You will be accountable for program delivery that aligns with global standards while meeting regional or specialized program needs across different event-specific disciplines (content, operations, platform, audience programs).

Requirements

• 8+ years of professional non-internship marketing experience
• 3+ years of team management experience
• Bachelor's degree or equivalent
• Experience managing complex event programs
• Experience leading teams in high-pressure, live event environments

Nice To Haves

• Experience in technology-related sales, marketing or business development
• Experience managing technology industry events (5,000+ attendees)
• Track record of implementing innovative event solutions
• International program management experience
• Experience managing diverse event disciplines (content, operations, platforms)

Responsibilities

• Own and drive execution of assigned event programs (examples: regional Summits, content workstreams, specialized audience programs)
• Lead a team of event program managers and associates across various event disciplines
• Develop comprehensive program strategies aligned with business objectives
• Create and maintain program roadmaps with clear milestones and deliverables
• Drive innovation in program execution and delivery methods
• Build and manage high-performing teams across program workstreams
• Lead teams during onsite event execution, ensuring excellence across all program elements
• Provide structured mentorship and career development opportunities
• Establish team goals and performance metrics
• Manage resource allocation and team capacity
• Create development plans and growth opportunities for team members
• Design and implement scalable operational frameworks
• Drive continuous improvement in program execution
• Develop measurement frameworks to track and report on program performance
• Create and maintain program documentation and best practices
• Lead process standardization initiatives
• Oversee onsite program delivery across multiple concurrent workstreams
• Build and maintain strong relationships with senior stakeholders
• Create alignment across diverse stakeholder groups
• Partner with regional or functional teams while maintaining global consistency
• Present program status and recommendations to leadership
• Manage critical stakeholder relationships during live events
• Lead teams responsible for delivering key components of AWS's event portfolio
• Drive operational excellence in program execution
• Develop future leaders in the organization
• Influence program strategy and innovation
• Ensure successful delivery of complex, multi-workstream events

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree