Manager, Customer Programs

FASTENER DISTRIBUTION HOLDINGS LLC.• NY, US, NY

About The Position

The Customer Programs Manager is responsible for managing customer contracts, overseeing inventory programs, and ensuring excellent service delivery. This role involves coordinating with internal teams, customers, and vendors to support Vendor-Managed Inventory (VMI) and Just-In-Time (JIT) programs. The Customer Programs Manager focuses on maintaining efficient contract administration, optimizing inventory levels, and addressing customer needs to enhance satisfaction and operational performance.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field (Associate's degree with relevant experience may be considered)
3-5 years of experience in contract management, inventory programs, or customer service
Strong organizational and problem-solving skills
Excellent communication and interpersonal abilities
Basic understanding of contract principles and inventory management
Ability to analyze data and make actionable recommendations
Proficiency in Microsoft Office Suite
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
ITAR requirement
Some positions will require current U.S. Citizenship due to contract requirements.
This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR 120.15.

Nice To Haves

familiarity with inventory management tools is a plus

Responsibilities

Manage the contract administration process, ensuring accurate documentation and adherence to terms
Serve as the primary contact for customer inquiries and concerns regarding contracts and inventory programs
Build and maintain strong relationships with customers to understand their needs and provide timely solutions
Monitor and analyze inventory trends to support JIT inventory goals and service improvements
Collaborate with internal teams to ensure program alignment with operational capabilities
Support the implementation and management of VMI and JIT programs, ensuring timely delivery and replenishment
Conduct basic site assessments to understand customer inventory requirements and identify areas for improvement
Address customer-related issues promptly by working with internal teams to deliver solutions
Assist in tracking performance metrics such as on-time delivery, order accuracy, and customer satisfaction
Identify and recommend opportunities for process improvements in contract management and inventory programs
Other duties as assigned