Manager, Customer Tax Programs

BMO•Toronto, ON

3d•CA$69,000 - CA$129,000•Hybrid

About The Position

Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) client tax programs (e.g., FATCA/CRS, Tax Slips, etc.), including overseeing business operations within P&BB Canada to ensure adherence and efficiency. Contributes to a strong risk management culture through collaboration with other first line employees, and second & third line functions to ensure regulatory requirements around client tax reporting to the CRA and related recordkeeping are met. Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group. Acts as a subject matter expert on relevant regulations and policies pertaining to FATCA/CRS Requirements the Income Tax Act (Parts XVIII / XIX), Intergovernmental Agreements (IGAs), CRA Guidance on the Common Reporting Standard Acts as a subject matter expert on sections of the Income Tax Act pertaining to issuance of tax slips (Part II – Information Returns) and associated CRA Guidance Manages external relationships with vendors that advise on complex matters pertaining to regulatory or legal interpretations of tax regulations Acts as a strategic partner in further evolving the P&BB Canada FATCA/CRS Governance Program and enhancing governance practices around broader client tax accountabilities Liaises with Tax Governance Office in Corporate Finance and with other Operating Groups to coordinate best practices and filing activities pertaining to shared legal entities Liaises with partners in Technology and Operations that support the systems, processes, and vendor relationships collectively generating and filing information returns to the CRA Leads multiple complex initiatives to implement technology change requests, reporting, monitoring, controls, regulatory change, and annual maintenance in the processes, systems, and data driving core regulatory reporting to the CRA or related mandatory recordkeeping Supports multiple, similar business units with moderate complexity & business transaction risk. Represents the business/group on Governance/Risk Working Groups/Forums and provides regular updates. Monitors and advises on management of risk requirements within the defined risk appetite as it relates to key end-to-end client tax processes. Maintains playbooks or procedure documentation outlining P&BB processes performed in branches, call centre, or HQ areas. Monitors industry and legislative developments in collaboration with Tax Governance and external advisors to continuously update programs Leads the execution of annual BAU activities for FATCA/CRS Reporting, Annual Monitoring/Client Reach-outs, and Tax Slip Maintenance Builds inventory of regulatory requirements governing our end-to-end tax processes and recordkeeping Act as an advisor to other risk teams on what key data risk, transaction processing risk, or other controls they require to ensure integrity in the tax programs. May network with industry contacts to gain competitive insights and best practices. Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution. Responds to inquiries from the CRA and support P&BB and Tax Governance throughout any regulatory examinations performed by the CRA Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. Conducts independent analysis and assessment to resolve strategic issues. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Develop and monitoring key performance indicators, associated reporting, and an escalation process to raise issues where appropriate. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support including making presentations, to promote a culture of risk identification and management. Develops and maintains an understanding of the business/group strategies and objectives, products and services, internal and external stakeholders and business processes as well as the underlying infrastructure to identify and manage risk exposures stemming from CRA regulatory enforcement. Recommends adjustments to the overall programs, policy or processes within the business/group in accordance with the Risk Appetite Statement, Governance and Corporate Policy. Supports the business/group through internal/external audits or regulatory examinations and assists in development of action plans to resolve any identified issues. Provides support to the development and delivery of training and awareness programs within the business/group to increase awareness of and compliance to risk management requirements. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 10+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Program Management skills - Expert.
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.

Responsibilities

Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) client tax programs (e.g., FATCA/CRS, Tax Slips, etc.), including overseeing business operations within P&BB Canada to ensure adherence and efficiency.
Contributes to a strong risk management culture through collaboration with other first line employees, and second & third line functions to ensure regulatory requirements around client tax reporting to the CRA and related recordkeeping are met.
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies pertaining to FATCA/CRS Requirements the Income Tax Act (Parts XVIII / XIX), Intergovernmental Agreements (IGAs), CRA Guidance on the Common Reporting Standard Acts as a subject matter expert on sections of the Income Tax Act pertaining to issuance of tax slips (Part II – Information Returns) and associated CRA Guidance
Manages external relationships with vendors that advise on complex matters pertaining to regulatory or legal interpretations of tax regulations
Acts as a strategic partner in further evolving the P&BB Canada FATCA/CRS Governance Program and enhancing governance practices around broader client tax accountabilities
Liaises with Tax Governance Office in Corporate Finance and with other Operating Groups to coordinate best practices and filing activities pertaining to shared legal entities
Liaises with partners in Technology and Operations that support the systems, processes, and vendor relationships collectively generating and filing information returns to the CRA
Leads multiple complex initiatives to implement technology change requests, reporting, monitoring, controls, regulatory change, and annual maintenance in the processes, systems, and data driving core regulatory reporting to the CRA or related mandatory recordkeeping
Supports multiple, similar business units with moderate complexity & business transaction risk.
Represents the business/group on Governance/Risk Working Groups/Forums and provides regular updates.
Monitors and advises on management of risk requirements within the defined risk appetite as it relates to key end-to-end client tax processes.
Maintains playbooks or procedure documentation outlining P&BB processes performed in branches, call centre, or HQ areas.
Monitors industry and legislative developments in collaboration with Tax Governance and external advisors to continuously update programs
Leads the execution of annual BAU activities for FATCA/CRS Reporting, Annual Monitoring/Client Reach-outs, and Tax Slip Maintenance
Builds inventory of regulatory requirements governing our end-to-end tax processes and recordkeeping
Act as an advisor to other risk teams on what key data risk, transaction processing risk, or other controls they require to ensure integrity in the tax programs.
May network with industry contacts to gain competitive insights and best practices.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Responds to inquiries from the CRA and support P&BB and Tax Governance throughout any regulatory examinations performed by the CRA
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Conducts independent analysis and assessment to resolve strategic issues.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Develop and monitoring key performance indicators, associated reporting, and an escalation process to raise issues where appropriate.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support including making presentations, to promote a culture of risk identification and management.
Develops and maintains an understanding of the business/group strategies and objectives, products and services, internal and external stakeholders and business processes as well as the underlying infrastructure to identify and manage risk exposures stemming from CRA regulatory enforcement.
Recommends adjustments to the overall programs, policy or processes within the business/group in accordance with the Risk Appetite Statement, Governance and Corporate Policy.
Supports the business/group through internal/external audits or regulatory examinations and assists in development of action plans to resolve any identified issues.
Provides support to the development and delivery of training and awareness programs within the business/group to increase awareness of and compliance to risk management requirements.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.