Senior Manager, Programs

JLL•San Diego, CA

1d•$145,300 - $191,080•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As a Program Manager at JLL, you will be responsible for leading complex, enterprise-wide program initiatives that span regions and service lines, with accountability for strategic outcomes and business value realization. In this role, you'll shape how we deliver exceptional real estate services to our clients worldwide by orchestrating multi-faceted initiatives from conception through execution. Serving as the central hub connecting stakeholders, you will seamlessly align diverse teams, manage timelines and resources, and drive the integrated solutions that maintain our commitment to excellence. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and you'll be a key driver in translating strategic vision into measurable outcomes. Your expertise will help not only streamline but also shape processes, enhance operational efficiency, and drive innovation across our service delivery model. This position requires a seasoned strategic leader who thrives in a dynamic environment, balancing multiple priorities while fostering collaboration across departments and geographies. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for an accomplished program leader ready to define the future and leave a lasting impact on our global operations.

Requirements

Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
7-10 years of transformation program management experience, with demonstrated success leading enterprise-scale initiatives.
Proficiency in project management software and data visualization tools; Strong strategic thinking and the ability to manage multiple priorities in a dynamic environment; Excellent written and verbal communication skills with ability to present to executive audiences; Experience working in cross-functional, matrixed organizational structures establishing program management frameworks, standards and best practices; Proven track record influencing senior leadership decisions and driving organizational change.
Proven ability to manage an active portfolio of initiatives focused on service delivery optimization and large-scale account strategy.
Experience with project management and data visualization tools (such as Smartsheet and Looker Studio) to track performance and report on key data points. Advanced proficiency in Google Suite or Microsoft Office Suite.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Project Management Professional (PMP) certification or equivalent credentials
Deep industry expertise in commercial real estate or facilities management with demonstrated thought leadership
Experience leading transformation initiatives that resulted in measurable business value and operational improvement
Experience with enterprise software implementations, digital transformation, or technology rollouts
Background in change management and organizational development initiatives
Demonstrated success managing global or multi-regional programs
Familiarity with real estate technology platforms and industry-specific software solutions

Responsibilities

Support the end-to-end lifecycle of high-impact initiatives, from initial business case development and conceptualization through to operational delivery and performance monitoring. Ensuring contracted delivery and KPIs (Key Performance Indicators) are met.
Develop and maintain comprehensive project plans, timelines, and resource allocation strategies. Leverage standardized project management methodologies to ensure consistency across the account.
Facilitate seamless collaboration between regional directors, internal platform teams, and client representatives to ensure integrated service delivery and prevent siloed operations. Serve as a trusted advisor to senior leadership on program strategy.
Identify workflow inefficiencies and implement scalable solutions to enhance account productivity and accelerate the delivery of critical operational improvements.
Oversee the reporting of key data points, providing senior leadership with executive-level updates and actionable insights.
Proactively identify potential project risks and dependencies. Implement robust mitigation strategies and perform regular quality checks to ensure initiatives remain on track and meet high standards.
Support change impact analysis and communication strategies to ensure successful adoption of new technologies and processes. Drive the integration of innovative tools to increase client value.