Senior Manager/Director, Business Operations & Systems

Salesforce•Austin, TX

About The Position

We are looking for a highly technical and strategic operator to build and scale the systems that power how the business runs. This role goes beyond traditional business operations—focusing on designing and implementing automation, workflows, and AI-driven solutions that enable the organization to operate efficiently at scale. This individual will act as the architect of the business operations for the Agentforce Process Automation & Intelligence, partnering closely with Strategy & Operations, Product, and Sales to eliminate manual processes and drive high-leverage, system-based solutions.

Requirements

6–10+ years of experience in technical operations, systems design, business operations, or similar roles.
Proven ability to design and implement automation, workflows, or AI-enabled solutions to solve business problems.
Strong technical aptitude (e.g., experience with automation tools, data systems, APIs, or AI tools).
Experience building scalable reporting systems and data infrastructure.
Ability to translate business problems into system-based solutions.
Strong problem-solving skills with a systems-thinking mindset.
Comfortable operating in fast-paced, ambiguous environments.

Responsibilities

Build the Operating System of the Business: Design and implement scalable systems, workflows, and automation that enable efficient business operations.
Identify manual processes and replace them with automated, AI-driven solutions.
Develop and own the roadmap for operational systems and tooling.
Lead AI & Automation Initiatives: Apply AI-first principles to business operations, including the use of agent-based workflows and intelligent automation.
Identify high-impact opportunities to deploy AI to improve speed, accuracy, and scalability.
Partner with cross-functional teams to integrate AI solutions into core workflows.
Own Data, Reporting & Decision Infrastructure: Build and maintain scalable data pipelines, dashboards, and reporting systems.
Enable real-time visibility into business performance.
Eliminate manual reporting and streamline decision-making processes.
Drive Cross-Functional System Design: Partner with Strategy & Ops to translate business needs into scalable system solutions.
Work closely with Product, Sales, and Operations to design workflows that support growth.
Ensure systems support alignment and execution across teams.