Director Business Systems
About The Position
Platform Science is seeking a seasoned Head of Business Systems to lead our global NetSuite and Salesforce ecosystems. This is a hands-on leadership role at the intersection of systems architecture, process optimization, and cross-functional collaboration. You will own the full lifecycle of our core platforms—from strategy to administration—while leading a global team of administrators and analysts. As the SME across NetSuite and Salesforce, you will drive the Lead-to-Cash process including CPQ, CLM, AR/AP automation, PLM, and billing. This role combines deep technical execution with executive influence.
Requirements
- 7+ years in Business Systems or IT
- Deep expertise in NetSuite or Salesforce (experience with both preferred)
- Proven success leading complex implementations
- 3+ years managing global teams
- Experience with Lead-to-Cash processes (CPQ, CLM, billing, etc.)
- Experience with integration platforms (Boomi preferred)
- NetSuite: SuiteScript, SuiteFlow, ARM, multi-subsidiary
- Salesforce: Sales Cloud, CPQ, Service Cloud, Apex, LWC
- Integration: REST/SOAP APIs, iPaaS tools
- Data: Snowflake or similar, data modeling
- Project Management: Agile/Scrum, Jira, Asana
- Strong executive communication skills
- Ability to influence cross-functional stakeholders
- Experience driving organizational change
- Thrives in fast-paced environments
Nice To Haves
- NetSuite or Salesforce certifications
- Boomi certification
- Experience with Snowflake
- Familiarity with SOC 2, NIS2 compliance
- Experience in post-acquisition environments
Responsibilities
- Serve as primary SME and strategic owner for NetSuite (ERP) and Salesforce (CRM)
- Architect scalable solutions across the Lead-to-Cash lifecycle
- Define platform standards, governance, and integration design patterns
- Translate business needs into technical roadmaps
- Balance short-term delivery with long-term scalability
- Lead a global team across NA, LATAM, and EU
- Set performance expectations and coaching plans
- Build a high-accountability, collaborative culture
- Partner with HR and IT leadership on hiring and team scaling
- Lead end-to-end implementations and enhancements
- Manage integrations (Boomi, Snowflake, Zoom, TalkDesk, etc.)
- Oversee data migration, testing, and deployment
- Drive change management and adoption
- Improve workflows across Finance, Sales Ops, Supply Chain, and PLM
- Lead business analysis and future-state design
- Ensure audit readiness and compliance
- Build reporting and analytics for leadership insights
- Own system health, releases, and user administration
- Resolve complex system issues
- Manage vendors and licensing
- Maintain roadmap and backlog prioritization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
251-500 employees
