Senior Director, Business Systems

Vertex Inc.•Boston, MA

1d•$220,000 - $330,000

About The Position

The Senior Director, Business Systems is responsible for building and strengthening relationships with key senior leaders across one or more functional areas across the North American Commercial (NAC) Vertex Patient Support Teams (PST) and acting as a key business partner for these peers, colleagues and executives. This role leads the Business Systems Team in our North America Commercial Patient Support Center of Excellence (PS COE) and reports into the Executive Director of the PS COE. The incumbent will also lead a team responsible for design, development, support, maintenance and future roadmap of systems, platforms and data solutions on behalf of these NAC PST business partners. The incumbent will also collaborate with the Data, Technology and Engineering counterparts as well as peers within the NAC to identify, prioritize and deliver technology solutions in support of business strategies, goals and objectives.

Requirements

Excellent communication, interpersonal, and collaborative skills
Expert understanding of modern Information Technology – Salesforce, cloud computing, DevOps, Agile methodologies, cybersecurity
Substantial program/ project management, demand/ resource management, and system life cycle expertise
Exceptional analytical and problem-solving abilities
Superior people management skills and proven success in building/ developing high-performing teams
Significant depth of experience with large-scale system implementations, upgrades, and ongoing enhancements
Proven ability to run operational support and maintenance of large technology environments effectively and efficiently
Significant experience running IT managed services or outsourced/ offshore teams
Significant experience working in highly regulated industries
Experience in leading new product launches for patient support
Bachelor's degree in technology discipline or equivalent
Typically requires 15 years of experience as a leader in information technology or the equivalent combination of education and experience

Responsibilities

Build and strengthen relationships with key stakeholders - become a trusted partner and have an ongoing, significant impact towards meeting strategic business goals with technology
Partner with key business stakeholders to manage and prioritize their technology portfolio and continually build the future roadmap
Lead and develop a high-performing team of NAC PST product owners and business system directors, managers, and analysts
Partner with PST COE Leader to co-create and implement COE mission, vision and roadmap.
Oversee a portfolio of projects, programs, releases and system enhancements, ensuring quality and timeliness of delivery while remaining within allocated budget limits
Manage budget for the PST COE systems team to ensure flawless operation of the team
Proactively offer innovative technologies, solution ideas, and potential business process improvements in pursuit of driving efficiencies and meeting business objectives
Provide day-to-day support and maintenance for a large portfolio of applications and technology platforms, ensuring maximum uptime and high performance to ensure quality patient interactions for the NAC PST
Work closely with the Center of Excellence (COE) Program Quality Team to ensure compliance with key regulations
Collaborate and direct DTE counterparts in expectations for managing relationships with strategic software vendors and service providers for NAC PSTs
As a people manager within the organization, has financial accountabilities and human resource responsibilities for assigned staff.