Senior Manager, Digital Product Management – Digital Wallets, Product Enablement

American Express • New York, NY

2d

About The Position

The Global Merchant & Network Services (GMNS) Product organization is seeking a Senior Manager to join its Digital Wallets team and help shape the future of digital payments at American Express. The Network Product team develops and manages payment products and services for American Express Global Network issuers, acquirers, and merchants. Its remit spans existing Network capabilities, new product and service development, and the end-to-end partner lifecycle, supporting proprietary and third-party partners globally with secure, seamless transactions across the American Express Network.

This role leads cross-wallet product strategy and operational scalability across the Digital Wallets portfolio. It works horizontally across wallet products to drive readiness for platform changes and migrations, support partner and market enablement, promote adoption of new features, and turn partner requirements and production learnings into product enhancements and reusable capabilities. The Senior Manager partners closely with Technology, Digital Labs, Partner Enablement, and external strategic partners to simplify and scale the global delivery of Digital Wallet capabilities.

Requirements

• At least 3 years of digital product management experience, with a track record of building and launching high-impact digital products or experiences.
• Demonstrated end-to-end product ownership and judgment, including independently structuring ambiguous problems, developing a point of view, prioritizing competing needs, and driving work through resolution.
• Strong technical aptitude, including the ability to understand APIs, platform architectures, service dependencies, and system integration patterns and translate technical concepts into product decisions.
• Intellectual curiosity and a systems-thinking mindset, with the ability to connect insights across partners, markets, products, and platforms and identify opportunities to simplify and scale.
• Detail-oriented and analytical, with the ability to frame key questions, interpret data and qualitative inputs, assess impacts, and make informed product decisions.
• Exceptional communication and relationship-building skills, including simplifying complex topics, developing clear recommendations, and influencing and aligning stakeholders to drive execution.
• Customer- and partner-centric mindset, passion for building exceptional products and services, and ability to understand diverse user needs and translate them into product requirements and solutions.
• Comfort with iteration and feedback; a test-and-learn approach and ability to adapt based on user insights, data, and team inputs.
• Bachelor’s degree required.
• Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

• Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems.

Responsibilities

• Serve as a cross-wallet product leader and subject matter expert, developing expertise in Digital Wallet architecture, APIs, integration models, and requirements to guide partner, market, platform, and production needs.
• Own and deliver cross-wallet product enhancements arising from partner, market, onboarding, platform, and production needs; translate requirements into scalable solutions and drive capabilities from prioritization and discovery through delivery and launch.
• Provide product leadership for partner and market enablement, assessing new requirements with Partner Enablement teams, supporting product governance and approvals, and resolving complex product questions.
• Lead product readiness for platform changes and migrations by assessing impacts to products and issuers, defining requirements, managing dependencies, coordinating issuer migration planning, readiness, and communications, and partnering with Technology and Partner Enablement teams on execution.
• Lead product responses to material production issues and escalations, align stakeholders on solutions, communicate impacts and status, secure leadership decisions when needed, and translate recurring issues into longer-term product improvements.
• Drive adoption of new Digital Wallet features and capabilities with wallet Product leads, Partner Enablement, and other stakeholders by identifying adoption barriers and opportunities to improve go-to-market enablement.
• Continuously improve the Digital Wallet onboarding and operating model by applying partner, market, and production learnings to simplify and standardize requirements, processes, tools, and capabilities, reducing friction and increasing global scalability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior