Senior Manager, Digital Product Management – Digital Wallets, Apple Pay

American Express • New York, NY

2d

About The Position

The Senior Manager, Digital Product Management will join American Express’s Global Merchant & Network Services (GMNS) Product organization on the Digital Wallets team. The role owns the Apple Pay product strategy and roadmap across the American Express Network, leading new capabilities from prioritization and discovery through delivery and go-to-market. It serves as a key Product interface with Apple, Digital Labs, and internal Network teams, at the intersection of payments, technology, customer experience, and a leading technology platform.

The GMNS Network Product team develops and manages payment products and services for American Express Global Network issuers, acquirers, and merchants. Its remit includes existing Network capabilities, new product and service development, and the end-to-end partner lifecycle, supporting proprietary and third-party partners globally to enable secure, seamless transactions across the American Express Network.

The successful candidate will combine strategic product thinking with detailed execution, using strong product judgment, curiosity, and customer empathy. The role calls for collaboration, influence, and the ability to navigate complexity and ambiguity.

Requirements

• At least 3 years of digital product management experience, with a track record of building and launching high-impact digital products or experiences.
• Demonstrated end-to-end product ownership, leadership, and judgment, including the ability to operate in ambiguity, structure complex problems independently, develop a point of view, prioritize competing needs, make decisions with imperfect information, and drive work from strategy through execution.
• Strong technical fluency and experience partnering closely with engineering teams, including the ability to understand technical considerations and translate among business, customer, partner, and technology needs.
• Exceptional communication and influencing skills, including the ability to simplify complex topics, develop clear recommendations, and build alignment across working teams, senior leaders, and external partners.
• Experience building strong relationships across organizational boundaries, collaborating effectively with external partners, and navigating competing priorities.
• Analytical rigor and experience using quantitative and qualitative insights to diagnose problems, evaluate opportunities, measure performance, and inform product decisions.
• A highly customer-centric mindset, strong instincts for exceptional digital experiences, and willingness to challenge existing approaches when a better way exists.
• Intellectual curiosity and systems thinking, with the ability to connect customer, technology, market, and business signals and translate them into actionable insights and product opportunities.
• Adaptability and a test-and-learn mindset, including willingness to experiment, seek feedback, learn quickly, and adjust course as new information emerges.
• Bachelor’s degree required.
• Must be eligible to work in the United States for American Express; the company will not pursue visa sponsorship for these positions.

Nice To Haves

• Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems.

Responsibilities

• Own the Apple Pay product strategy, roadmap, and feature backlog for the American Express Network, setting priorities and identifying opportunities to create greater value for customers, issuing partners, and the business.
• Drive product decisions and tradeoffs, balancing customer and issuer value, business impact, technical complexity, partner priorities, compliance, and delivery capacity.
• Lead product discovery and requirements definition for new features and capabilities, translating customer, partner, and business needs into clear requirements and working with Product Owners and Technology teams to enable development.
• Drive new capabilities from concept through launch, partnering with Product Owners, Technology, Partner Enablement, Risk, Legal, Compliance, Marketing, and other teams to manage dependencies, resolve issues, and coordinate go-to-market readiness.
• Lead the Network product relationship with Digital Labs and Apple, shaping joint priorities, evaluating partner requirements and opportunities, and representing the Network Product perspective in strategic and day-to-day product discussions.
• Measure and improve product performance using customer and issuer feedback, behavioral data, experimentation, and market insights to identify opportunities and continuously improve the Apple Pay experience.
• Monitor Apple’s ecosystem, emerging technologies, customer behavior, and the competitive landscape, translating developments into opportunities for the American Express Network.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior