Senior Manager-Digital Product Management
About The Position
The Enterprise Digital Experiences team (EDX) EDX seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions. The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity. We're looking for an experienced and dynamic digital Product Manager/Owner to join the Digital Payments team. The Product Manager/Owner will drive global development for digital experiences with millions of daily views- focusing on growing digital engagement through modernization, monetization and reduced fraud losses through Payments. With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.
Requirements
- Bachelor’s Degree in related field required
- 2/3+ years of experience in Product Management/Development
- Proven track record with consumer-facing product(s) and a core product vision
- Experience with rapid and iterative software development methodologies
- A solid understanding of application architecture (e.g. web, native app, PWA, etc)
- Knowledge of reporting/analytical applications, i.e. Adobe
- Impeccable communication skills, both on and offline
Nice To Haves
- Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
Responsibilities
- Define the digital payments product vision and your roadmap by working with leadership, key stakeholders, and partners
- Drive global development for experiences with millions of daily views, partnering closely with the Web, Mobile, and Push channel teams
- Work closely with technology teams to develop, test and deliver features and services
- Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
- Communicate the vision of personalization, its impact to marketing and other content, and the high-level business needs to leaders across the organization
- Lead prioritization and development efforts with scrum team
- Embody design-thinking in your practice, including empathy and journey mapping, and UX research
- Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
- Understand and apply new trends and competitive best practices into product roadmap and requirements.
- Support development of appropriate tracking and reporting to determine product performance.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
