Senior Manager - Digital Product Management
About The Position
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. As a Senior Product Manager on the team, you will work with colleagues in the U.S and U.K in shaping how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that our personalization models and platforms meet our business goals and provide optimal customer experiences across multiple products, while working closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements. This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Data Science, and Labs’ Business Development & Go to Market teams.
Requirements
- Experience working with colleagues in the U.S and U.K.
- Experience in shaping how AI and data are leveraged for user experience.
- Experience in ensuring personalization models and platforms meet business goals.
- Experience in providing optimal customer experiences across multiple products.
- Experience working closely with cross-functional teams.
- Experience in monitoring performance, refining models, and driving data-driven enhancements.
- Experience in a highly collaborative and cross-functional role.
- Experience in close partnership with Engineering, Data Science, and Business Development & Go to Market teams.
Responsibilities
- Shaping how we leverage AI and data to drive a more personalized and engaging user experience.
- Ensuring that our personalization models and platforms meet our business goals and provide optimal customer experiences across multiple products.
- Working closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements.
- Collaborating in close partnership with key partners in Engineering, Data Science, and Labs’ Business Development & Go to Market teams.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
