Senior Manager, Digital Product Management

Scout Motors

2d • $160,000 - $211,750 • Remote

About The Position

Join an iconic brand that is set to redefine the pick-up truck and rugged SUV marketplace. As a Senior Manager, Digital Product Management, you will lead a team of Product Managers responsible for delivering digital products that power Scout's Aftersales ecosystem. You will be responsible for driving product execution, aligning cross-functional stakeholders, developing your team, and ensuring Scout delivers scalable digital capabilities that support exceptional customer and service experiences. This role is ideal for a product leader who thrives in ambiguity, and has a proven track record building products, teams, and operating models from 0-to-1 in fast-paced, high-growth environments.

Requirements

• 10+ years of Product Management experience, including ownership of complex enterprise-scale products and platforms.
• 3+ years of people leadership experience managing Product Managers or cross-functional product teams.
• Experience in leading 0-to-1 product development initiatives and launching new digital platforms in environments with evolving requirements and limited precedent.
• Experience managing multiple products or product portfolios simultaneously.
• Strong understanding of system architecture, APIs, and cloud technologies.
• Demonstrated success delivering digital platforms supporting Aftersales, Service Operations, Warranty, Parts or other enterprise business functions.
• Proven ability to lead teams through ambiguity and establish direction in evolving environments.
• Demonstrated ability to challenge conventional thinking, identify creative solutions, and drive innovation in complex business and technology environments.
• Strong stakeholder management and influencing skills across multiple business functions.
• Experience balancing strategic objectives with tactical execution.
• Excellent communication, organizational, and decision-making skills.
• Data-driven approach to product management and operational performance.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Nice To Haves

• Direct to consumer aftersales experience is a plus.
• Automotive, mobility, or enterprise service operations experience strongly preferred.
• MBA or advanced technical degree preferred.

Responsibilities

• Hire, lead and develop a team of Product Managers responsible for Scout's Aftersales digital product portfolio.
• Establish operational objectives, priorities, and execution plans that align with organizational goals and product strategy.
• Drive delivery across multiple product domains while balancing competing priorities, dependencies, and resource constraints.
• Oversee a portfolio of products supporting service and aftersales operations.
• Ensure priorities, roadmaps, and delivery plans remain aligned across the portfolio.
• Monitor product performance and drive continuous improvement through data-driven decision making.
• Identify risks, dependencies, and execution challenges and proactively drive resolution.
• Partner closely with Engineering, Aftersales Business, Retail Operations, Customer Support, Regulatory Affairs, and IT teams to deliver business outcomes.
• Influence stakeholders across multiple functional areas and build alignment around product priorities and delivery plans.
• Lead complex discussions involving competing business needs, technical constraints, and operational considerations.
• Serve as a trusted advisor on digital service and aftersales capabilities.
• Oversee successful rollout, adoption, and support of digital products across Scout service operations and retail locations.
• Establish performance metrics, business KPIs, and reporting mechanisms to measure product effectiveness and customer value.
• Drive improvements in operational efficiency, service processes, and user experience through digital solutions.
• Translate long-term product strategy into actionable roadmaps and release plans.
• Ensure Product Managers maintain clear product requirements, priorities, and stakeholder alignment.
• Drive execution from concept through launch and ongoing optimization.
• Maintain focus on customer needs, business value, scalability, and operational readiness.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with: Eligibility for 1 assigned vehicle
• A mobility stipend
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior