Senior Manager - Digital Product Management, Digital Wallets
About The Position
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. Amex Digital Labs is seeking a Senior Manager of Digital Product Management to join our digital wallets product team. Lab drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market. This Senior Manager will lead the product strategy for digital wallet experiences, defining new features, shaping the customer journey, and driving innovation in digital payments for users around the world. They will serve as the primary product representative with internal stakeholders and key external strategic partners, acting as the main point of contact for any cross-functional or partner product teams.
Requirements
- Senior Manager level experience in Digital Product Management
- Experience with digital wallet products
- Experience defining new features
- Experience shaping customer journeys
- Experience driving innovation in digital payments
- Experience serving as a primary product representative with internal stakeholders
- Experience working with key external strategic partners
- Experience acting as a main point of contact for cross-functional or partner product teams
Nice To Haves
- Experience leveraging emerging technologies
- Experience in a fast-paced global team
- Experience developing digital payment and financial services products
- Experience with AI-powered customer service solutions
- Experience creating engaging membership experiences
- Creativity
- Customer centricity
- Experimentation
- Collaboration with top technology companies and strategic partners
Responsibilities
- Lead the product strategy for digital wallet experiences
- Define new features
- Shape the customer journey
- Drive innovation in digital payments for users around the world
- Serve as the primary product representative with internal stakeholders and key external strategic partners
- Act as the main point of contact for any cross-functional or partner product teams
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
