Senior Manager, Digital Manufacturing Solutions & Solution Architecture

Otis Elevator Co. • OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA, CT

27d • $138,000 - $173,000 • Remote

About The Position

The Digital Technology Senior Manager provides functional ownership, solution leadership, and direction for manufacturing, engineering, supply chain, quality, and factory digital solutions across global factories. The role aligns solutions with Smart Factory, Industry 4.0, and enterprise standardization objectives, translating business strategy and operational needs into scalable processes and technologies. It oversees requirements, data, integrations, analytics, controls, and adoption from concept through deployment and sustainment.

The role partners with Manufacturing Operations, Engineering, Supply Chain, Quality, Finance, cybersecurity and IT-OT teams, external suppliers, and delivery partners. It designs practical solutions that reduce customization, improve visibility, enable operational decisions, and strengthen end-to-end manufacturing execution. The position combines solution architecture, business process ownership, program leadership, and cross-functional coordination. It is remote in the United States, with travel up to 20%.

Requirements

• Bachelor's degree in information technology, engineering, computer science, supply chain, operations, business administration, or an equivalent combination of education and experience.
• 10 years of experience in manufacturing systems, engineering systems, supply chain technology, enterprise applications, digital transformation, or a similar environment.
• Demonstrated experience leading business process design, solution design, requirements management, functional architecture, integration testing, user acceptance testing, deployment, and production stabilization.
• Strong understanding of manufacturing operations and factory systems, including ERP, PLM, MES and factory applications, reporting and analytics, workflow tools, and connected data solutions.
• Experience translating complex business needs into scalable solution designs, functional specifications, data and integration requirements, user stories, acceptance criteria, and testable outcomes.
• Experience partnering with factory users, business process owners, Engineering, Supply Chain, Quality, Finance, developers, infrastructure teams, cybersecurity and IT-OT teams, and external delivery partners.
• Strong collaboration and interpersonal skills, including the ability to communicate complex ideas, surface risks, anticipate objections, and influence decisions across business and technology stakeholders.
• Ability to simplify complex problems, navigate ambiguity, prioritize critical work, and drive actions and decisions to closure in a matrixed environment.
• Ability to work autonomously while maintaining transparency, governance discipline, and delivery accountability.
• Authorization to work in the U.S. now and in the future without sponsorship.

Nice To Haves

• Experience with Smart Factory, Industry 4.0, Digital Thread, IT/OT convergence, manufacturing data platforms, connected factory solutions, or engineering-to-manufacturing transformation programs.
• Experience with manufacturing master data, item structures, bills of material, routings, work centers, configuration data, engineering change processes, manufacturing execution, and inventory transactions.
• Experience with ERP, MES, factory applications, Power BI or comparable analytics platforms, Azure DevOps, ServiceNow, Jira, or other requirements, change, or delivery-management tools.
• Experience leading multi-site manufacturing system deployments or programs involving global or cross-regional stakeholders.
• Experience defining integration patterns across enterprise applications, data platforms, middleware, APIs, EDI, supplier platforms, logistics providers, shop-floor systems, or reporting solutions.
• Experience with Agile or SAFe delivery models, solution architecture practices, cloud deployments, data migration, reporting, analytics, AI-enabled manufacturing or supply chain applications, or process mining.
• Familiarity with change control, access controls, cybersecurity, disaster recovery, IT/OT segmentation, audit evidence, and regulated production deployment practices.
• Demonstrated leadership in process harmonization, change management, operational adoption, stakeholder alignment, vendor management, and continuous improvement.
• Strong analytical, communication, executive presentation, and stakeholder-management skills, including the ability to translate technical issues into business impact and clear decisions.

Responsibilities

• Execute the functional roadmap and solution architecture for digital manufacturing capabilities, including Smart Factory, Industry 4.0, manufacturing analytics, engineering-to-manufacturing data flows, factory applications, and connected enterprise systems.
• Lead requirements discovery, process mapping, functional specifications, business rules, data requirements, acceptance criteria, and traceability from business need through production deployment and sustainment.
• Serve as solution leader across manufacturing operations, Sourcing, Material Planning, Quality, Finance, DT teams, suppliers, and implementation partners to align priorities, resolve ownership questions, and drive scalable future-state designs.
• Define end-to-end solution designs across ERP, MES and factory systems, analytics platforms, workflow tools, integrations, security roles, master data, manufacturing data and analytics initiatives, and operational support processes.
• Translate business needs into architecture decisions, delivery epics, features, user stories, acceptance criteria, test scenarios, adoption plans, and measurable business outcomes.
• Evaluate business requests and production issues, identify root causes and business impact, recommend scalable solutions, and minimize unnecessary customization, process variation, manual workarounds, and technical debt.
• Coordinate assignments, manage dependencies and blocking issues, maintain risks and decisions, and facilitate resolution of cross-functional challenges across transformation workstreams.
• Manage consultants, vendors, and delivery partners by setting priorities, reviewing deliverable quality, monitoring commitments, validating design decisions, and ensuring knowledge transfer to internal teams.
• Lead change activities by explaining business rationale, preparing users for new processes, supporting training and adoption, and ensuring factory and functional teams understand how to operate new capabilities.
• Maintain solution, process, data, interface, testing, support, and governance documentation, and provide progress reporting that connects delivery activity to business value.

Benefits

• 401(k) plan with a generous company match and automatic retirement contribution.
• Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance options.
• Birth/adoption and parental leave benefits, as well as adoption assistance.
• Tuition reimbursement.
• Service anniversary recognition and spot performance bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior