Senior Product Manager - Customer Solution Architecture

Microsoft • Redmond, WA

10h

About The Position

Microsoft is seeking a Senior Product Manager to serve as a Customer Solution Architect within the Microsoft 365 Copilot extensibility organization. The role combines product management with hands-on solution architecture, helping strategic customers and partners design, validate, and adopt secure, scalable solutions across Microsoft 365 Copilot, agents, connectors, plugins, Model Context Protocol (MCP), Microsoft Graph, Copilot Studio, Work IQ, and related Microsoft cloud services.

The role acts as a trusted technical advisor at the intersection of customers, partners, field teams, product management, and engineering. It leads discovery and architecture engagements, turns complex business and technical requirements into implementable solution patterns, unblocks high-priority deployments, and uses customer evidence to inform product improvements. The successful candidate facilitates executive and technical discussions, creates architecture artifacts, troubleshoots integrations, builds or demonstrates prototypes, and influences product direction without direct authority.

Microsoft describes its mission as empowering every person and every organization on the planet to achieve more. Its culture emphasizes a growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

• Bachelor's Degree and 5+ years of experience in product/service/program management or software development, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Experience leading technical discovery and translating business requirements into secure, scalable cloud or enterprise solution architectures.
• Experience working directly with enterprise customers or partners in a technical advisory, architecture, engineering, or product capacity.
• Working knowledge of identity and access management, OAuth 2.0 and OpenID Connect concepts, APIs, data integration, cloud architecture, security, and enterprise application development patterns.
• Experience creating technical artifacts such as architecture diagrams, implementation guidance, requirements, demonstrations, prototypes, or sample applications.
• Ability to investigate ambiguous technical problems, coordinate across multiple teams, and drive issues to a clear decision or resolution.
• Strong written and verbal communication skills, including explaining complex technical concepts to technical and business audiences.
• Ability to influence product and engineering decisions through customer evidence, technical credibility, structured analysis, and cross-functional collaboration.

Nice To Haves

• Bachelor's Degree and 8+ years of experience in product/service/program management or software development, or equivalent experience.
• 2+ years of experience taking a product, feature, or experience to market, such as through design, product-market fit, and launch.
• 4+ years of experience improving product metrics for a product, feature, or experience in a market, such as growing customer base, expanding usage, or avoiding churn.
• 4+ years of experience disrupting a market for a product, feature, or experience, such as through competitive disruption or replacing an established competing product.
• Experience with Microsoft 365 Copilot, Copilot Studio, Microsoft Graph, Microsoft Entra ID, Azure, Microsoft 365 Agents Toolkit, declarative or custom engine agents, connectors, plugins, MCP, or comparable enterprise AI and integration technologies.
• Experience designing or troubleshooting enterprise authentication and authorization flows, including delegated access, single sign-on, OAuth clients, PKCE, resource/audience configuration, consent, and cross-tenant scenarios.
• Experience with retrieval-augmented generation, enterprise search, grounding, evaluation, observability, Responsible AI, data governance, or security patterns for generative AI solutions.
• Hands-on development experience with one or more languages or platforms such as C#, Java, JavaScript/TypeScript, Python, REST APIs, JSON, or cloud-native services.
• Experience supporting regulated industries, strategic enterprise customers, systems integrators, independent software vendors, or data providers.
• Experience driving product feedback loops, managing technical previews or design-partner programs, and turning customer scenarios into roadmap requirements or reusable product patterns.
• Track record of developing and delivering workshops, technical training, architecture reviews, demos, prototypes, or conference presentations.
• Relevant Microsoft or industry certifications in architecture, cloud, security, AI, data, or application development.

Responsibilities

• Lead technical discovery with customers and partners to clarify business outcomes, user scenarios, functional requirements, data sources, security and compliance needs, integration constraints, and success measures.
• Design end-to-end solution architectures for Microsoft 365 Copilot extensibility scenarios, including agents, plugins, synchronized and federated connectors, MCP servers, Microsoft Graph, Copilot Studio, Microsoft Entra ID, and supporting Azure services.
• Advise customer technical decision makers, architects, developers, partners, and Microsoft account teams, communicating recommended patterns, tradeoffs, product limitations, risks, dependencies, and mitigation options.
• Guide customers and partners from envisioning through proof of concept, validation, pilot, and production readiness; produce architecture diagrams, technical requirements, implementation guidance, demonstrations, samples, and reusable solution artifacts.
• Diagnose and help resolve technical blockers involving authentication and authorization, identity, permissions, data access, grounding and retrieval quality, connector behavior, agent orchestration, publishing, governance, reliability, and scale.
• Partner with product management and engineering to reproduce issues, document customer evidence, prioritize feature gaps, shape implementation approaches, and accurately communicate roadmap context to customers and field stakeholders.
• Create and deliver technical workshops, office hours, readiness sessions, demonstrations, and written guidance for customers, partners, and Microsoft field teams.
• Identify repeatable patterns across customer engagements and convert them into scalable reference architectures, playbooks, technical checklists, samples, and solution packages.
• Maintain deep technical expertise across the evolving Microsoft 365 Copilot and agent ecosystem, collaborating across disciplines and geographies to drive customer outcomes and product learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior