Director of Solution Architecture

DOSS • San Francisco, CA

6d

About The Position

DOSS is building an AI-native Operations Cloud for physical product businesses to manage the flow of goods, dollars, and data in real time across procurement, inventory, orders, fulfillment, and finance. Its Adaptive Resource Platform and unified operational data model help teams deploy quickly, automate workflows, and adapt without months of re-implementation.

The Director of Solutions Architecture leads DOSS's Forward Deployed Services team and its most technical Forward Deployed Product Managers. This player-coach role owns a portfolio of complex, high-value client relationships and remains hands-on throughout the post-sales lifecycle, from discovery and product design through implementation, user acceptance testing, training, and go-live. The role sits at the intersection of product, data, operations, implementation, and customer partnership, with accountability for team output, client outcomes, and individual development.

The director also contributes to new product capabilities for upper mid-market and enterprise customers, establishes and improves team practices, partners with technical teams on integrations and data migrations, and drives automation and AI-forward improvements to product and customer lifecycle processes.

Requirements

• At least 5 years of leadership experience in engineering, consulting, finance, operations, product operations, or technical program management, including leading or mentoring others.
• Ability to understand, untangle, and explain interconnected people, process, and technology systems.
• A hands-on player-coach approach to leadership, including modeling the work and maintaining high standards.
• Experience thriving in high-pressure environments; the posting identifies startups, consulting, and finance as examples.
• Ability to understand complex engineering and logic problems from first principles and break them down for a team.
• Strong ability to synthesize information and make sound decisions under ambiguity.
• Strong analytical mindset.

Nice To Haves

• ERP experience.
• SQL experience.

Responsibilities

• Lead and develop a team of Forward Deployed Product Managers serving upper mid-market and enterprise clients; be accountable for team output and client outcomes.
• Stay hands-on throughout discovery, design, implementation, and go-live.
• Own the success of complex client relationships and the team's execution across the portfolio.
• Conduct cross-functional deep dives within customer organizations to map end-to-end business processes and workflows.
• Drive and contribute to new product capabilities supporting DOSS's expansion into upper mid-market and enterprise markets.
• Establish best-in-class team practices and processes, creating new ones and improving existing ones.
• Translate process flows into product design and configuration within the DOSS platform.
• Partner with technical teams on integrations and data migrations.
• Lead user acceptance testing, training, and go-live support across the portfolio; build relationships that support retention and expansion.
• Coach Forward Deployed Product Managers on client management, problem-solving frameworks, and delivery quality, and create feedback loops that support their growth.
• Drive automation and AI-forward improvements to DOSS's product and customer lifecycle processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed