Senior Director, Business Solution Architecture

Conduent Commercial Solutions, LLC•, Remote US

1d•$157,500 - $183,750•Remote

About The Position

Conduent is seeking a Senior Director, Business Solutions Architect – FAP to lead the design and development of end-to-end Finance and Accounting (F&A) outsourcing solutions for prospective clients. The role applies expertise in F&A operations, business process transformation, benchmarking, and commercial modeling to develop competitive, scalable, outcome-based solutions. It collaborates with sales, operations, pricing, transition, technology, and client stakeholders in support of business development, competitive pursuits, and strategic client engagements. The position develops delivery models, organizational structures, staffing and governance approaches, process improvement and automation opportunities, benchmarks, capacity forecasts, solution narratives, and commercial models. It also supports client discovery and due diligence, advises clients on operating models and transformation, and develops transition and implementation strategies through to handoff to implementation teams. The role may be performed remotely. Candidates living within 50 miles of the Florham Park, New Jersey; Atlanta, Georgia; or Fort Lauderdale, Florida offices are expected to work a hybrid schedule. The estimated salary range is $157,500–$183,750, and the position may be eligible for a bonus or incentive based on business need.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
8+ years of experience in Finance and Accounting operations, consulting, outsourcing, shared services, or business process services.
3+ years of experience designing solutions for Finance and Accounting outsourcing, managed services, or shared services organizations.
Strong knowledge of end-to-end F&A processes, including Source to Pay, Order to Cash, and Record to Report.
Demonstrated experience supporting large-scale RFPs, RFIs, solution development, and competitive client pursuits.
Experience developing staffing models, productivity assumptions, capacity forecasts, and financial models using operational benchmarks.
Strong understanding of outsourcing delivery models, workforce planning, governance structures, and service level agreements.
Advanced proficiency in Microsoft Excel and PowerPoint.
Excellent analytical, business writing, problem-solving, and executive presentation skills.
Ability to collaborate with cross-functional teams and influence senior-level stakeholders.
Strong commercial awareness, strategic thinking, and client relationship management skills.

Nice To Haves

Experience in a Business Process Outsourcing (BPO), consulting, shared services, or finance transformation environment.
Knowledge of enterprise resource planning (ERP) platforms, including SAP and Oracle.
Experience with automation technologies, including RPA, OCR, artificial intelligence, and workflow platforms.
Familiarity with Lean, Six Sigma, and continuous improvement methodologies.
Experience supporting complex outsourcing engagements and global service delivery models.

Responsibilities

Lead the design and development of end-to-end Finance and Accounting outsourcing solutions across Source to Pay, Order to Cash, and Record to Report processes.
Assess client requirements and translate business objectives into scalable, cost-effective service delivery models.
Develop onshore, nearshore, offshore, and hybrid delivery strategies to optimize operational efficiency and service performance.
Design organizational structures, staffing models, governance frameworks, and service management approaches.
Identify process improvement, automation, and digital transformation opportunities using AI, RPA, OCR, workflow technologies, and analytics.
Use industry benchmarks to establish productivity assumptions, staffing requirements, cost models, performance targets, and service level commitments.
Analyze transaction volumes, handling times, process complexity, and operational metrics to develop capacity models and forecasts.
Lead solution development for RFPs, RFIs, and competitive client pursuits.
Develop solution narratives, executive summaries, staffing approaches, transition methodologies, and service delivery strategies.
Partner with pricing and commercial teams to develop financial models, business cases, and competitive pricing recommendations.
Ensure proposed solutions align with pricing assumptions, operational capabilities, and client requirements.
Facilitate client discovery workshops, solution presentations, and due diligence sessions with executive stakeholders.
Advise clients on operating models, transformation opportunities, governance, and delivery capabilities.
Develop transition and implementation strategies, including risk assessments, mitigation plans, and continuous improvement frameworks.
Collaborate with cross-functional teams to support successful handoff from solution development to implementation.