Managing Director, Solution Architecture (M3)
About The Position
The Managing Director, Solution Architecture leads Save the Children’s U.S. Solution Architecture team within the Business and Technology Solutions (BTS) department. The role guides major enterprise transformations from Blackbaud to Salesforce and from Agresso to Oracle, partnering with the Head of User Experience and Solution Architecture to strengthen architecture practices, develop the team, and translate complex business needs into practical solutions. As the U.S. Lead Technical Architect for Salesforce, the role aligns global platforms with U.S. fundraising and finance needs while maintaining critical services during transition. The position establishes architecture standards, governance, documentation, and agile ways of working; leads architecture for the global Salesforce CRM and Oracle financial management platforms; and coordinates design, integration, migration, testing, deployment, and operational handover. It assesses current systems and defines future-state architecture and migration roadmaps that address U.S. business, data, security, regulatory, and operational requirements. The role also leads cross-functional and global delivery, manages technical decisions and dependencies, represents U.S. Salesforce platform and licensing interests, and communicates recommendations to business and executive audiences. The role supervises, coaches, and develops staff; builds and retains a diverse, inclusive team; sets goals and development opportunities; and allocates staff, budget, and architecture capacity in partnership with BTS leadership. The position is hybrid and based at the Washington, DC; Fairfield, CT; or Lexington, KY office.
Requirements
- Bachelor’s degree or equivalent experience, plus at least 10 years of relevant experience.
- Expertise in enterprise and solution architecture, including architecture methods, governance, current-state assessment, future-state design, and technology roadmaps.
- Technical leadership of large-scale CRM, ERP, financial management, or comparable enterprise transformations spanning solution design, integration, migration, implementation, and transition to operations.
- Ability to manage multiple complex initiatives, assess technology risks and dependencies, and guide teams through organizational change.
- Ability to influence across cross-functional, global, or federated organizations; align enterprise strategy with local business needs; and explain technical decisions to business, technology, and executive audiences.
- Knowledge of relevant technology trends and architecture and project methodologies, with the ability to apply them to improve delivery.
- Professional proficiency in Microsoft Office and Atlassian project management tools.
- Professional proficiency in spoken and written English.
Nice To Haves
- Experience in the nonprofit sector.
Responsibilities
- Establish architecture standards, governance, documentation, and agile ways of working across BTS.
- Lead enterprise architecture for the transition to SCI’s global Salesforce CRM and Oracle financial management platforms.
- Serve as the U.S. Lead Technical Architect for Salesforce across feasibility, blueprint, design, build, integration, data migration, testing, deployment, and operational handover.
- Assess current systems, processes, and integrations and define future-state architecture and migration roadmaps aligned with global solutions and U.S. requirements.
- Guide cross-functional teams and implementation partners, including matrix architecture leadership for SCI architects assigned to the transformations.
- Coordinate design decisions, resources, and delivery dependencies across U.S. and global teams.
- Govern significant technical decisions, local requirements, and solution deviations; resolve risks and dependencies involving data and master data management, integrations, payments, marketing, reporting, and connected platforms.
- Maintain critical CRM capabilities during the transformation.
- Partner with user experience, DevOps, business analysis, data, security, and operations leaders to improve requirements translation, testing, and support.
- Communicate recommendations and tradeoffs to business and executive audiences.
- Manage the U.S. Salesforce relationship, including platform and licensing strategy, product evaluation, and participation in commercial negotiations.
- Engage Salesforce leaders to represent nonprofit needs, influence product roadmaps, and align emerging capabilities with CRM strategy.
- Train, develop, coach, lead, and supervise staff, communicating organizational priorities and how their work supports the mission and Save the Children values.
- Build and retain a diverse, inclusive team; set goals, shape roles and development opportunities, and allocate staff, budget, and architecture capacity.
- Partner with the Head of User Experience and Solution Architecture and BTS leaders to set direction, clarify responsibilities, and make architecture expertise accessible across the technology portfolio.
Benefits
- Flexible schedules and generous paid time off.
- 11 paid holidays plus 2 floating holidays.
- Hybrid working opportunities.
- Competitive health care, dental, and vision coverage for employees and their families.
- Paid caregiver, parental/adoption, critical child illness, and fertility-related leaves and benefits.
- Annual merit increases and/or additional incentives for eligible employees.
- Retirement savings plan with employer contributions after one year.
- 15 safety and wellness days annually; prorated to 8 days for employees hired on or after July 1.
- Mental health benefits and support through Calm and company-hosted events.
- Employee Assistance Program offering free and confidential assessments, short-term counseling, referrals, and follow-up services.
- Access to internal and external learning and development opportunities and mentorships.
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What This Job Offers
Job Type
Full-time
Career Level
Director
