Director, Cloud Solution Architecture

Microsoft•Bentonville, AR

1d•$130,900 - $272,300

About The Position

The Director, Cloud Solution Architecture leads and develops Cloud Solution Architects within Microsoft’s Retail & Consumer Goods organization. The team works across customers, partners, and Microsoft teams to address complex business and technical challenges, accelerate solution adoption, and provide a connected customer experience. The Director guides the team in translating customer and partner challenges into industry solutions, removing blockers, preparing customers for operational readiness, increasing consumption and usage, and delivering solutions using Microsoft methodologies and proven practices. The role leads customer success execution and technical leadership across complex cloud engagements, helping deliver secure, resilient, scalable, and AI-enabled architectures and measurable customer business outcomes. It also develops team capabilities, builds trusted relationships with senior technical and business decision makers, supports partner collaboration, and scales customer insights and proven practices across Retail & Consumer Goods customers.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 8+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, or equivalent experience.
3+ years of people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Must be authorized to work in the United States without current or future employer visa sponsorship.
Additional qualifications listed as preferred: Bachelor’s degree in a related field and 12+ years of relevant experience, or a related Master’s degree and 8+ years of relevant experience, or equivalent experience.
6+ years of experience working in a customer-facing role.
6+ years of experience leading technical projects, teams, or functions.
Technical certification in cloud, such as Azure, Amazon Web Services, Google, or security certifications.
5+ years of people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Demonstrated experience driving cloud consumption and revenue growth within complex enterprise accounts by translating customer priorities into technical solutions, proofs of concept, pilots, and production deployments that accelerate adoption and measurable business value.

Nice To Haves

Experience with Retail & Consumer Goods customers.
Bachelor’s degree in a related field and 12+ years of relevant experience, or a related Master’s degree and 8+ years of relevant experience, or equivalent experience.
6+ years of experience working in a customer-facing role.
6+ years of experience leading technical projects, teams, or functions.
Technical certification in cloud, such as Azure, Amazon Web Services, Google, or security certifications.
5+ years of people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Demonstrated experience driving cloud consumption and revenue growth within complex enterprise accounts through technical solutions, proofs of concept, pilots, and production deployments.

Responsibilities

Lead a team of Cloud Solution Architects to accelerate adoption of secure, resilient, AI-enabled cloud solutions and deliver measurable customer business outcomes.
Partner across sales and technical teams to identify strategic opportunities, remove blockers, manage risk, and drive solution deployment, consumption, and growth.
Establish clear priorities and execution standards that maximize customer impact and business results.
Build a customer-first culture that turns complex business and technical challenges into actionable cloud strategies and solutions.
Develop trusted relationships with senior technical and business decision makers, including CIOs and CISOs, and connect Microsoft technology to their business, security, and operational priorities.
Champion the voice of the customer and use insights and patterns to influence Microsoft product strategy and improve customer experience.
Identify and prioritize partner opportunities that accelerate customer outcomes and support strategic growth.
Collaborate across Microsoft sales and partner organizations to bring the appropriate expertise and solutions to complex customer engagements.
Lead, coach, and develop a high-performing team through clear priorities, accountability, inclusive leadership, and continuous learning.
Attract and retain talent, support individual career growth, and build capabilities needed for evolving customer and business needs.
Provide technical leadership across complex cloud engagements, guiding teams toward secure, scalable, resilient, and AI-enabled architectures.
Build technical excellence and readiness across Microsoft Cloud, AI, security, and emerging technologies.
Turn customer insights and recurring technical patterns into scalable architectures, proven practices, and innovations that benefit customers and Microsoft.
Guide the team in removing blockers, preparing customers for operational readiness, identifying opportunities to increase consumption and usage, and delivering solutions in alignment with Microsoft methodologies and proven practices.