Director, Cloud Solution Architecture

Microsoft • Bentonville, AR

5d

About The Position

The Director, Cloud Solution Architecture leads and develops Cloud Solution Architects in Microsoft’s Retail & Consumer Goods organization. The team works across customers, partners, and Microsoft teams to address complex business and technical challenges, accelerate solution adoption, and deliver a connected customer experience. The director guides the team in removing blockers, preparing customers for operational readiness, increasing solution consumption and usage, and delivering in alignment with Microsoft methodologies and proven practices.

The role focuses on leading customer success execution and scaling cloud solutions and best practices. It includes building customer and partner relationships, guiding complex cloud engagements, strengthening team capabilities, and helping customers achieve measurable outcomes through secure, resilient, AI-enabled cloud solutions. Microsoft describes its mission as empowering every person and organization to achieve more, and its culture as grounded in growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, and 8+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
• 3+ years of people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• Authorization to work in the United States that does not now or in the future require employer sponsorship; this position is not eligible for visa sponsorship.

Nice To Haves

• Bachelor's degree in a listed or related field and 12+ years of relevant experience; or a master's degree in a listed or related field and 8+ years of relevant experience; or equivalent experience.
• 6+ years of experience working in a customer-facing role.
• 6+ years of experience leading technical projects, teams, or functions.
• Technical certification in cloud (e.g., Azure, Amazon Web Services, Google) or security certifications.
• 5+ years of people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• Demonstrated experience driving cloud consumption and revenue growth within complex enterprise accounts by translating customer priorities into technical solutions, proofs of concept (POCs), pilots, and production deployments that accelerate adoption and measurable business value.
• Experience with Retail & Consumer Goods customers.

Responsibilities

• Lead a team of Cloud Solution Architects to accelerate adoption of secure, resilient, AI-enabled cloud solutions that deliver measurable customer business outcomes.
• Partner across sales and technical teams to identify strategic opportunities, remove blockers, manage risk, and drive solution deployment, consumption, and growth.
• Establish clear priorities and execution standards that maximize customer impact and business results.
• Build a customer-first culture that translates complex business and technical challenges into actionable cloud strategies and solutions.
• Develop trusted relationships with senior technical and business decision makers, including CIOs and CISOs, connecting Microsoft technology to business, security, and operational priorities.
• Champion the voice of the customer, using insights and patterns to influence Microsoft product strategy and improve the customer experience.
• Identify and prioritize partner opportunities that accelerate customer outcomes and support strategic growth.
• Collaborate across Microsoft sales and partner organizations to bring the right expertise and solutions to complex customer engagements.
• Lead, coach, and develop a high-performing team through clear priorities, accountability, inclusive leadership, and continuous learning.
• Attract and retain great talent, support individual career growth, and build capabilities to meet evolving customer and business needs.
• Provide technical leadership across complex cloud engagements, guiding teams toward secure, scalable, resilient, and AI-enabled architectures.
• Build technical excellence and readiness across Microsoft Cloud, AI, security, and emerging technologies.
• Turn customer insights and recurring technical patterns into scalable architectures, proven practices, and innovations that benefit customers and Microsoft.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the Microsoft careers pay-information page.

What This Job Offers

• Job Type: Full-time
• Career Level: Director