Senior Manager, Customer Insights

Johnson & Johnson•Raritan, NJ

20h•Hybrid

About The Position

Johnson & Johnson MedTech Surgery is currently recruiting for a Senior Manager Customer Insights to be located in Raritan, NJ. Johnson & Johnson MedTech Surgery has made significant contributions to surgery for more than 60 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through JJMT Surgery’s surgical technologies and solutions including sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. The Senior Manager, Customer Insights is responsible for owning the Biosurgery platform customer insights strategy, including management of primary and secondary market research and market analytics within the Global Strategic Insights (GSI) team. This role serves as the insights representative on the Biosurgery platform team and a key partner to Global Strategic Marketing and cross-functional stakeholders. The Senior Manager will set and manage an integrated insights roadmap and proactively recommend tools, methodologies, and data sources to address strategic and tactical marketplace understanding needs. This role is accountable for translating research and analytics into clear, executive-ready implications and recommendations that drive decisions across pipeline strategy, portfolio prioritization, customer segmentation, value proposition, positioning, and launch readiness.

Requirements

BS/BA in business, marketing, statistics, mathematics, or related field is required
A minimum of seven (7) years of progressive experience in primary market research, secondary market research, forecasting, strategic insights, business analytics, or a related field is required
Experience in the medical device, medical technology, hospital specialty, or healthcare field is required
Knowledge and experience designing and executing primary marketing research, including questionnaire design, methodology selection, and learning plan development is required
Experience in end-to-end vendor and project management, including drafting RFPs, evaluating proposals, negotiating scope, managing timelines and budgets, and overseeing data quality
Experience in holistic strategy execution, seeing the big picture, integrating market, competitive, and primary research data into clear direction, driving cross functional alignment through influence is required
Thorough working knowledge and experience with forecasting market performance and/or product/services revenue for up to a minimum of three years into the future is required
Excel proficiency is required
Proven track record of working in a matrix environment where a high degree of collaboration is required
Excellent verbal and written communication skills, proficiency in Microsoft PowerPoint, Excel, and WORD are required

Nice To Haves

MBA or MS or other advanced degree is preferred
Knowledge of and experience with secondary market research tools (eg DRG, Premier, Health Verity, Provider databases) and techniques is preferred

Responsibilities

Own the Biosurgery platform insights strategy and integrated annual/rolling learning plan (primary research, secondary data, competitive intelligence, and forecasting) aligned to key business priorities and decision timelines.
Lead the end-to-end design and execution of primary market research initiatives, including business problem framing, methodology selection, instrument design, sampling strategy, vendor oversight, analysis, and synthesis
Translate complex, multi-source data into clear insights, implications, and recommendations, delivering executive-ready storylines that inform key decisions and drive action.
Lead initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive dynamics; synthesize findings into decision frameworks that inform pipeline, portfolio prioritization, positioning, and launch readiness
Demonstrate an ability to influence multiple stakeholders, including senior management to ensure a data driven, insight approach to key business decisions and maximum impact thereof
Support platform business partners in: New Product opportunities through development and execution of learning plans, including needs identification, opportunity assessment, and forecasting.
Lead the design and execution of comprehensive market research initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive landscapes, providing strategic insights that inform key business decisions.
Use modeling techniques to develop robust forecasting models, incorporating market dynamics, economic indicators, and internal data sources to enhance accuracy and reliability of sales and revenue projections for new product launches, market and share reporting, and long-range financial planning.
Proactively execute and deliver fact-based insights and analytics programs to address priority business needs and opportunities.
Ensure on-time, on-budget, high-quality execution of insight & forecasting activities.
Champion a culture of continuous improvement by implementing and refining processes, fostering innovation, and encouraging cross-functional collaboration, ensuring that all team initiatives are optimized for efficiency, effectiveness, and alignment with organizational goals.

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (or 48/56 hours depending on state)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year