Senior Insights Manager - Ecosystem Insights

Riot Games•Los Angeles, CA

About The Position

The Insights discipline empowers Rioters to make player-focused, data-informed decisions. This interdisciplinary group of scientists, consultants, and strategists illuminates the globally diverse experiences, behaviors, and needs of players so Riot can deliver meaningful value across games and beyond. The Ecosystem Insights team serves as Riot’s underwriting body for major ecosystem bets, ensuring investments across Esports, Publishing, Platform, CPX, and Entertainment are grounded in rigorous, player-centric evidence. The team connects around-game experiences to downstream player and business outcomes, partnering directly with EcoLT to inform strategy, prioritization, and long-term investment decisions. As Senior Insights Manager, Ecosystem Insights, you will be a hands-on research leader and strategic partner, owning complex ecosystem research problems end to end. You will design and execute mixed-methods research that clarifies how and why around-game experiences create value for players, and translate those findings into clear, decision-ready guidance for senior stakeholders. This role emphasizes strong individual ownership, craft excellence, and influence through insight, with people management responsibilities. You will lead through expertise, problem framing, and partnership, while also supporting the growth and effectiveness of a small number of researchers contributing to ecosystem work.

Requirements

7+ years of experience in insights, research, or related roles, with deep expertise in qualitative and quantitative research.
Demonstrated experience owning complex research programs independently in ambiguous problem spaces.
Strong applied experience with mixed-methods approaches and translating findings into strategic recommendations.
Excellent communication skills, with the ability to influence senior stakeholders through clear narratives and evidence.
Proven track record of effective cross-functional partnership with product, strategy, analytics, or publishing teams.
Experience providing people management including mentoring or managing researchers, delivering feedback, and supporting individual growth and performance.

Nice To Haves

Experience working on ecosystem-level, portfolio-level, or cross-product research (e.g., publishing, platforms, media, live services).
Familiarity with esports, creator ecosystems, or entertainment-adjacent player experiences.
Experience informing KPI frameworks tied to player lifecycle outcomes such as retention, re-engagement, or advocacy.
Comfort operating with evolving definitions, incomplete data, and long-term strategic horizons.

Responsibilities

Own ecosystem-level research initiatives from problem framing through delivery (e.g., player journey mapping, ecosystem value drivers, hypothesis validation).
Design and execute mixed-methods research (qualitative, quantitative, behavioral) to answer ambiguous, high-impact ecosystem questions.
Develop clear research frameworks and hypotheses that ladder into ecosystem health and player lifecycle outcomes.
Synthesize complex findings into concise, decision-ready narratives for EcoLT and senior product leaders.
Support underwriting of major ecosystem bets by evaluating expected player and business impact, tradeoffs, and risks using evidence-based analysis.
Partner closely with analytics counterparts to align research insights with KPI frameworks, attribution models, and dashboards.
Collaborate with Publishing, Platform, CPX, and Esports partners to ensure research is grounded in real decisions and informs prioritization.
Act as a thought partner in early discovery, helping stakeholders sharpen questions before solutions are defined.
Maintain a high bar for methodological rigor, synthesis, and storytelling.
Provide day-to-day coaching and feedback to researchers contributing to ecosystem work, supporting strong problem framing, method selection, and insight synthesis.
Support the growth and performance of direct reports through regular 1:1s, goal-setting, and actionable feedback aligned to Insights craft standards.
Contribute to shared research standards, templates, and best practices across Insights.
Manage external research vendors on scoped projects as needed.