Senior Manager, Insights & Analytics Client Insights

Visa•San Francisco, CA

22h•Hybrid

About The Position

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. At Visa, a singular vision powers every endeavor to ensure that Visa stands as the premier way to pay and be paid, for everyone, everywhere. This unifying purpose binds our global team together, fueling innovation and collaboration across continents. If you are energized by the potential of data to reveal powerful insights and propel business success—and if challenging projects that sharpen your analytical talents excite you—Visa’s Global Insights & Analytics team invites you to join us. Here, you’ll collaborate with forward-thinking colleagues to deliver world-class research and analysis for Visa and its clients. As a member of Global Marketing Insights & Analytics, you’ll support the Marketing Services Delivery group and other marketing teams, delivering expert solutions tailored to diverse client needs. Together, we turn data into opportunity, vision into impact, and possibility into reality.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
5-8 years of experience in insights and analytics, including primary market research and data-driven analysis for major brands, with exposure to technology, consulting, CPG, retail, agencies, financial, or payments sectors.
Ability to work well with team members and build good relationships with people throughout the organization. Strong communication and people skills are important
Enthusiastic and flexible team player with pro-active approach
Proficient in MS Office Suite (Word, PowerPoint, Excel, Outlook)
Experience working with research agencies, helping with client communications, and supporting business planning and strategy as part of a team
Strong written, verbal, and presentation skills, including the ability to deliver clear, compelling presentations to senior executives. Fluency in English required
Strong self-management and organizational skills
Excellent time-management, organizational, and management skills that allow for high-level productivity in any working environment

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Knowledge of payment services and related marketing is a plus

Responsibilities

Support the Global Marketing Insights & Analytics pillar by ensuring seamless integration and collaboration across the Marketing Services Delivery function and cross-functional marketing teams—including strategy, creative, execution, sponsorships, and partnerships—to design and deploy end-to-end marketing solutions that meet client objectives and boost revenue.
Utilize proprietary and third-party analytics, research, and Visa’s suite of research tools and platforms (e.g., Payment Panel, CaPS, Insights Lounge, Social Listening, Simmons, VisaNet data) to identify opportunities for market entry, expansion, and consumer engagement—delivering actionable intelligence and innovative solutions for Visa and its clients.
Lead qualitative and quantitative research initiatives (primary and secondary) to uncover consumer needs, behaviors, and trends.
Translate complex analysis into clear, concise, and compelling narratives.
Drive measurable influence by proactively shaping strategic decision-making and marketing outcomes—leveraging insights to inform and align cross-functional teams, amplify the effectiveness of integrated solutions, and demonstrate clear value through attributable business impact.
Provide guidance for optimizing campaigns, content, and customer journeys based on measurement results.
Create a commercial approach on selling data-driven measurement solutions that quantify ROI and outcomes, using a consultative strategy to optimize investments and showcase incremental value, enabling clients to make confident decisions and achieve sustained growth.
Develop, centralize, and optimize scalable, commercially viable global research and analytics capabilities, creating and refining offerings, frameworks, and tools to achieve cost efficiencies and consistency, and unlocking revenue potential in individual markets.
Measure and communicate the impact of client engagements, including supporting surveys (e.g., Market Service Client Survey, PECS) and reporting, analyzing incremental payment volume, and building internal support through showcasing tangible results.
Collaborate with regional and VCA teams to tailor and integrate Client Insights & Analytics solutions into Visa’s VIK model, harmonizing best-in-class offerings that meet the unique needs of each region.
Cultivate strong relationships with internal stakeholders, external vendors, and client-facing business teams to drive awareness, adoption, and excellence in client-facing solutions.
Demonstrate and continuously advance expertise in contemporary research methodologies by introducing innovative approaches to enhance Visa’s insights and analytics capabilities.