Customer & Commercial Insights Manager

OSI Group•Aurora, IL

22h•Hybrid

About The Position

The Customer & Commercial Insights Manager will play a critical role in supporting OSI’s retail and foodservice growth strategy by transforming market, customer, and consumer data into actionable commercial insights and compelling customer-facing stories. This role will serve as the bridge between data, commercial strategy, and customer engagement, enabling stronger go to market execution, supporting consumer led innovation, and improving promotional and trade investment effectiveness. The ideal candidate combines strong analytical capability with commercial storytelling skills and experience within CPG food categories, preferably in refrigerated, frozen, or protein segments.

Requirements

5-10 years of experience in related field is preferred.
in CPG insights, category management, commercial strategy, or related roles.
Specific experience working with syndicated data platforms such as Circana, Nielsen, Numerator, or similar sources.
Demonstrated ability to interpret data and translate insights into commercial recommendations.
Experience developing customer facing presentations and selling materials.
Experience evaluating promotions and trade spend effectiveness.
Strong analytical and strategic thinking capability.
Commercial storytelling and presentation development skills.
Ability to translate data into actionable recommendations.
Cross functional collaboration capability.
Strong communication and influence skills.
Organized and execution-oriented mindset with ability to manage multiple priorities.
Excellent proficiency in all Microsoft Office Suite Products.

Nice To Haves

Retail and/or foodservice commercial experience preferred.
Experience in refrigerated, frozen foods, or protein categories preferred.

Responsibilities

Analyze syndicated and customer data sources such as Circana, Numerator, retailer portals, and internal sales data to identify category, consumer, and customer trends.
Translate quantitative and qualitative data into actionable insights and customer ready presentations.
Develop customer selling stories supporting category reviews, line reviews, and innovation showcases.
Support retail and foodservice commercial strategy with market and performance insights.
Provide ongoing reporting and performance insights across customers and channels.
Identify whitespace opportunities and emerging trends influencing product development.
Partner with Sales, Culinary and R&D to translate insights into commercially viable product opportunities.
Support commercialization plans and customer innovation presentations.
Support channel and customer go to market strategies through data backed recommendations.
Identify growth opportunities across customers, channels, and product segments.
Support new business and distribution expansion initiatives.
Support planning and execution of trade shows and customer events.
Manage participation in industry memberships and data platforms.
Develop materials and insights supporting commercial activation activities.
This role has the responsibility to understand and places in practice appropriate safety procedures. This responsibility is achieved through education, training, use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws.
Perform other duties as assigned.