Customer Insights Analyst

MVP Health Care • Schenectady, NY

22h • Hybrid

About The Position

At MVP Health Care, the mission is to create a healthier future for everyone through innovation, equity, and continuous improvement. The team is powered by curious, humble, and committed individuals. For over 40 years, MVP has offered high-quality health plans across New York and Vermont, partnering with organizations to deliver personalized, equitable, and accessible care. As a not-for-profit, MVP invests in its customers, communities, and team. This role, a Customer Insights Analyst, joins the Customer Insights team with additional responsibilities to the Underwriting team. Primary activities include analyzing claims data to identify trends, patterns, and insights for business strategy, and assisting with rate development and other operational duties. This position is ideal for a data-driven professional who enjoys a varied workload and will contribute to enhancing health care delivery and building healthier communities.

Requirements

• Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
• Strong analytical skills
• Business-minded
• Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively in a team environment
• Strong attention to detail and ability to manage multiple projects simultaneously
• Strong time management skills, attention to deadlines
• Ability to apply data governance to report requests based on business rules for specific clients

Nice To Haves

• SQL skills
• Familiarity with health care industry

Responsibilities

• Analyze claims data from various sources to identify trends and patterns
• Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
• Create reports and presentations to communicate findings to stakeholders
• Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
• Conduct ad hoc analysis as needed to support client needs
• Configure and maintain automated file feeds to outside entities
• Determine rates for new and existing accounts based upon census, claims and other group information available
• Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
• Follow process outlined by team to ensure product and rating process and guidelines are followed
• Identify systems issues and works with system staff and management through to resolution
• Perform testing for annual formula updates and/or as needed for system upgrades and changes
• Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
• Perform other duties as assigned by management

Benefits

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees