Senior Manager, Crew Services Operations & Compliance
About The Position
The Senior Manager, Crew Services Operations & Compliance provides leadership and oversight for the day-to-day Crew Services operation, ensuring flights are staffed safely and efficiently in compliance with Federal Aviation Regulations (FARs), collective bargaining agreements, and company policies. The role leads daily operational execution, real-time staffing decisions, schedule recovery, operational compliance, and frontline leadership, and provides strategic direction during irregular operations, schedule disruptions, and recovery events. As a member of the Crew Services leadership team, this position supports strategic decision-making, succession planning, budget support, employee engagement, and cross-departmental leadership. It promotes a culture of safety, compliance, accountability, and employee engagement while ensuring operational readiness. The role provides direct and indirect leadership and oversight of Crew Services Supervisors, Managers on Duty (MODs), Crew Services Coordinators, and Part 117 Coordinators. It reports to the Director, Crew Services for assigned duties.
Requirements
- Minimum of 5 years of progressive airline operations or Crew Services leadership experience.
- Strong understanding of FAA regulations and collective bargaining agreements.
- Demonstrated leadership experience managing operational teams.
- Experience with irregular operations management and operational recovery.
- Strong analytical and decision-making skills.
- Outstanding communication and employee engagement skills.
- Proficiency in Microsoft Office products and airline scheduling systems.
Nice To Haves
- Bachelor's degree or equivalent combination of education and experience preferred.
Responsibilities
- Provide leadership and oversight of daily Crew Services scheduling operations.
- Ensure compliance with FAA regulations, collective bargaining agreements, company policies, and operational procedures.
- Direct the assignment and utilization of pilots and flight attendants to support operational reliability.
- Lead operational response strategies during irregular operations, severe weather events, and system disruptions.
- Monitor real-time crew legality, staffing levels, reserve coverage, and operational performance metrics.
- Provide guidance and support to Managers on Duty (MODs), Supervisors, Coordinators, and Part 117 Coordinators.
- Resolve operational staffing challenges and schedule disruptions in a timely manner.
- Lead operational recovery efforts to minimize delays, cancellations, and customer impact.
- Oversee real-time contract administration and interpretation as it relates to crew scheduling operations.
- Coordinate with Flight Operations, Inflight, Operations Control Center, and Delta stakeholders to support operational objectives.
- Evaluate staffing trends and recommend operational improvements.
- Support implementation of new technologies, systems, and operational processes.
- Conduct operational reviews and identify opportunities to improve efficiency and service delivery.
- Participate in strategic planning and departmental initiatives.
- Monitor day-of-operation staffing requirements across all domiciles.
- Review reserve utilization, open time, and operational vulnerabilities.
- Develop contingency staffing strategies to support operational reliability.
- Lead operational readiness activities for anticipated weather and network disruptions.
- Support business continuity planning and emergency response procedures.
- Ensure operational procedures remain aligned with regulatory requirements.
- Participate in labor discussions involving operational scheduling matters.
- Provide executive operational updates during significant operational events.
- Lead employee coaching and development initiatives for operational teams.
- Perform other duties as assigned.
Benefits
- Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members.
- Comprehensive Medical, Dental, and Vision Plans.
- 401(k) with Company Match starting on Day 1.
- Operational Performance Rewards (OPR) Program.
- Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options.
- Competitive total compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
