Senior Manager, Crew Services Operations & Compliance

Endeavor Air • Minneapolis, MN

6d

About The Position

The Senior Manager, Crew Services Operations & Compliance leads day-to-day Crew Services operations and ensures flights are staffed safely and efficiently in compliance with Federal Aviation Regulations (FARs), collective bargaining agreements, and company policies. The role oversees operational execution, real-time staffing decisions, schedule recovery, compliance, and frontline leadership, and provides strategic direction during irregular operations, schedule disruptions, and recovery events. It also supports operational readiness and promotes safety, accountability, compliance, and employee engagement.

As a member of the Crew Services leadership team, the Senior Manager contributes to strategic decision-making, succession planning, budget support, employee engagement, and cross-departmental leadership. The position provides direct and indirect leadership to Crew Services Supervisors, Managers on Duty (MODs), Crew Services Coordinators, and Part 117 Coordinators, and performs other duties as assigned by the Director, Crew Services.

The work may involve extended computer work in a typical office environment and critical deadlines. The position requires schedule flexibility, including nights, weekends, holidays, and extended hours during operational events. Some travel may be required. Physical activities may include pulling, pushing, reaching, bending, standing, walking, and light lifting of items weighing no more than 30 pounds.

Requirements

• At least 5 years of progressive airline operations or Crew Services leadership experience.
• Strong understanding of FAA regulations and collective bargaining agreements.
• Demonstrated experience leading operational teams.
• Experience managing irregular operations and operational recovery.
• Strong analytical and decision-making skills.
• Outstanding communication and employee engagement skills.
• Proficiency in Microsoft Office products and airline scheduling systems.
• Ability to work flexible schedules, including nights, weekends, holidays, and extended hours during operational events.
• Ability to perform physical activities such as pulling, pushing, reaching, bending, standing, walking, and light lifting of items weighing up to 30 pounds.

Nice To Haves

• Bachelor’s degree or an equivalent combination of education and experience is preferred.

Responsibilities

• Provide leadership and oversight of daily Crew Services scheduling operations.
• Ensure compliance with FAA regulations, collective bargaining agreements, company policies, and operational procedures.
• Direct the assignment and utilization of pilots and flight attendants to support operational reliability.
• Lead operational response strategies during irregular operations, severe weather events, and system disruptions.
• Monitor real-time crew legality, staffing levels, reserve coverage, and operational performance metrics.
• Provide guidance and support to Managers on Duty (MODs), Supervisors, Coordinators, and Part 117 Coordinators.
• Resolve operational staffing challenges and schedule disruptions in a timely manner.
• Lead operational recovery efforts to minimize delays, cancellations, and customer impact.
• Oversee real-time contract administration and interpretation related to crew scheduling operations.
• Coordinate with Flight Operations, Inflight, the Operations Control Center, and Delta stakeholders to support operational objectives.
• Evaluate staffing trends and recommend operational improvements.
• Support implementation of new technologies, systems, and operational processes.
• Conduct operational reviews and identify opportunities to improve efficiency and service delivery.
• Participate in strategic planning and departmental initiatives.
• Monitor day-of-operation staffing requirements across all domiciles.
• Review reserve utilization, open time, and operational vulnerabilities.
• Develop contingency staffing strategies to support operational reliability.
• Lead operational readiness activities for anticipated weather and network disruptions.
• Support business continuity planning and emergency response procedures.
• Ensure operational procedures remain aligned with regulatory requirements.
• Participate in labor discussions involving operational scheduling matters.
• Provide executive operational updates during significant operational events.
• Lead employee coaching and development initiatives for operational teams.
• Perform other duties as assigned by the Director, Crew Services.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and more than 80 air carriers worldwide for employees and eligible family members.
• Comprehensive medical, dental, and vision plans.
• 401(k) with company match starting on Day 1.
• Operational Performance Rewards (OPR) Program.
• Life and AD&D insurance, short- and long-term disability, flexible spending accounts (FSA), and voluntary supplementary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior