Sr Manager, Credit & Collections

Fresenius Kabi USA•Lake Zurich, IL

1d•$132,000 - $150,000•Hybrid

About The Position

The Senior Manager, Credit & Collections oversees the company’s credit risk exposure by improving invoice collection, reducing deductions, and minimizing open items aged over 90 days. The role drives operational efficiencies in the Credit & Collections department through SAP system integration and automation, appropriate credit limits, and custom categorization. It develops team members, establishes credit policies, maintains standard operating procedures, and drives continuous improvement by setting and monitoring KPIs and metrics with the department head. The position collaborates with Customer Service to improve order entry and billing, resolve disputes, and advance cross-functional process improvements. It is based onsite in Lake Zurich three days per week, with the remaining days available to work remotely. The position is not eligible for visa sponsorship now or in the future. The salary range is $132,000–$150,000. The position is eligible for an annual bonus plan with a target of 14% of base salary. Final pay depends on factors including experience, education, knowledge, skills, and abilities. Benefits include a 401(k) plan with company contributions, paid vacation, holidays and personal days, an employee assistance program, medical, prescription drug, dental and vision coverage, life insurance, disability coverage, and a wellness program. Employment is at-will.

Requirements

Bachelor’s degree and 8 or more years of related Commercial Credit & Collections experience, or at least 10 years of related experience without a bachelor’s degree.
At least 3 years of managerial or supervisory experience.
Extensive computer skills and experience working with databases; SAP environment experience is preferred.
Experience managing SAP billing and customer hierarchies.
Intermediate proficiency with Microsoft Office, including Excel and Word.
Strong written and verbal communication skills.
Excellent organization and follow-through skills.
Analytical problem-solving and customer account reconciliation skills.
Ability to work effectively with employees and external business contacts while maintaining a positive, service-oriented attitude.
Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
Ability to speak, read, write, and understand English effectively to perform essential job functions, including independently understanding English-language policies, procedures, training materials, and workplace communications.

Nice To Haves

Experience in the pharmaceutical, medical device, or related healthcare industry.
Formal SAP training.

Responsibilities

Be responsible for overall accounts receivable performance for all customer accounts.
Review accounts receivable aging with team members and resolve excessively past-due transactions.
Minimize past-due exposure, ensure adherence to payment terms, limit bad debt, maximize sales, and build customer relationships.
Partner with Sales and Customer Service to resolve billing disputes and customer issues affecting timely collections.
Lead, motivate, coach, train, and develop team members.
Minimize wholesaler deduction balances and work with the Chargeback Manager and team leads to reduce chargeback deductions and improve deduction collection.
Complete performance management, including setting goals and defining KPIs and metrics aligned with department objectives.
Hire, train, and develop talent for vacant positions.
Serve as the subject matter expert for the SAP Collections and Dispute modules.
Support accounts receivable management with business process improvement design and implementation.
Review and approve non-chargeback credits, returns, pricing, shortages, and refund checks.
Make decisions on problem solving, pricing discrepancies, returned goods, credit limitations, credit-hold shipments, and payment settlement negotiations.
Manage the development and maintenance of process documentation.
Support audit and controlling tasks as required.
Monitor the release, cancellation, and pending status of orders held due to credit limits or delinquency.
Support accounts receivable management with key initiatives and special projects.
Ensure compliance with company documents, programs, and activities relating to Health, Safety, Environment, Energy, and Quality Management Systems, in accordance with the role’s responsibilities.