Senior Manager, Content Platforms - CDX

Capital One • Richmond, VA

4d

About The Position

This role is within Capital One’s Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance team (PAG). CDX is responsible for Capital One’s digital customer experiences, including its mobile app, online presence, and enterprise-grade products and platforms used across business lines. PAG administers and governs these platforms and advises on the transformation of the content supply chain to support personalized, intelligent experiences.

The Senior Manager will lead oversight and governance of destination content platforms used to store, deliver, and publish content. The role calls for an experienced marketing technology and people leader who can manage enterprise content platforms at scale, work across product and technology teams, build organizational relationships, and thrive in a fast-paced environment.

Requirements

• Bachelor’s degree or military experience.
• At least 5 years of experience managing content platforms.
• At least 2 years of experience managing people.
• Experience leading teams focused on managing content platforms such as DAM, CMS, or a claims library.
• Strong attention to detail and prioritization skills.
• Effective communication skills, including strong writing and presentation abilities.

Nice To Haves

• At least 5 years of experience working with cross-functional teams in a matrixed environment, with a record of working autonomously and navigating ambiguity.
• At least 3 years of experience in a marketing role.
• At least 3 years of experience in financial services or another highly regulated industry.
• At least 2 years of experience evaluating or implementing generative AI, automation, or new technology integrations within a marketing ecosystem.

Responsibilities

• Develop roadmaps and platform administration strategies with direct reports for tools in the portfolio.
• Champion the team’s role in administering and governing Capital One’s destination content platforms.
• Use problem-solving and influencing skills to keep team initiatives moving forward on schedule.
• Build relationships with product and technology leaders across the enterprise to support the team’s work.
• Align team priorities with broader organizational goals and Capital One’s journey to a destination marketing technology architecture.
• Enable direct reports to manage their platform responsibilities effectively and autonomously.
• Lead performance management activities for direct reports.
• Establish and lead working rhythms with direct reports.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies based on employment status and management level.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior