Senior Manager, Content Platforms - CDX

Capital One • McLean, VA

5d • $161,500 - $221,200

About The Position

This role is within Capital One’s Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance team (PAG). CDX is responsible for Capital One’s digital customer experiences, including its mobile app, online presence, and enterprise-grade products and platforms used across all lines of business. PAG administers and governs these platforms and advises on the transformation of the content supply chain to enable personalized, intelligent experiences.

The Senior Manager, Content Platforms will lead oversight and governance of destination content platforms used to store, deliver, and publish content at Capital One. The role calls for an experienced marketing technology and people leader with experience managing enterprise content platforms at scale. The person will work across product and technology teams, build relationships throughout the organization, and operate effectively in a fast-paced environment.

Requirements

• Bachelor’s degree or military experience.
• At least 5 years of experience managing content platforms.
• At least 2 years of experience managing people.
• Detailed-oriented with strong prioritization skills.
• Highly effective communicator with outstanding writing and presentation abilities.

Nice To Haves

• Experience leading teams focused on managing content platforms such as DAM, CMS, or Claims Library.
• At least 5 years of experience working with cross-functional teams in a matrixed environment, with a track record of working autonomously and navigating ambiguity.
• At least 3 years in a marketing role.
• At least 3 years of experience in financial services or another highly regulated industry.
• At least 2 years of experience evaluating or implementing GenAI, automation, or new technology integrations within a marketing ecosystem.

Responsibilities

• Develop roadmaps and platform administration strategies in partnership with direct reports for tools within the portfolio.
• Champion the brand and role of the team in administering and governing Capital One’s destination content platforms.
• Use problem-solving and influencing skills to help the team’s initiatives move forward on schedule.
• Build relationships with product and technology leadership across the enterprise to gain leverage for the team.
• Align the team’s priorities with broader organizational goals and Capital One’s journey to a destination marketing technology architecture.
• Enable direct reports to manage their responsibilities for their respective platforms effectively and autonomously.
• Lead performance management activities for direct reports.
• Establish and lead working rhythms with direct reports.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior