Senior Manager, Construction Change Orders

Massachusetts Bay Transportation Authority•Boston, MA

About The Position

The Senior Manager of Change Order Management assists the Director of Change Order Management in providing technical advice and support to project delivery teams on construction contract change management. This includes work directives, change orders, risk reallocations, construction quantity variances, contract time extensions, and claims. The position supports the MBTA’s Capital Investment Plan through administration of construction contracts and helps manage the Capital Programs Change Order group. The role oversees change-order processes, staff assignments, reporting, policies, procedures, and records. It supports analysis and negotiation of complex change issues, staff training, audits, and collaboration with project teams, contractors, and consultants. The position directly supervises Senior Change Order Analysts, Change Order Analysts, Senior Project Coordinators, and Project Coordinators, and may have responsibilities focused on one or more departments or locations.

Requirements

Bachelor’s degree from an accredited institution in Engineering, Construction Management, Building Construction, Architecture, or a related field; substitutions are available for specified education and experience combinations.
Five years of experience in contract management and/or administration, including preparing and reviewing change orders for heavy construction or transit-industry construction projects.
Two years of related experience in a managerial, supervisory, or leadership capacity.
Effective organizational, analytical, confidentiality, multitasking, time-management, and interpersonal skills.
Experience using estimating software applications.
Proficiency in MS Word, Excel, PowerPoint, SharePoint, and database applications.
Excellent customer-service and conflict-resolution skills.
Ability to comprehend and communicate effectively with customers, employees, and vendors, and provide courteous, professional service.
Ability to travel to MBTA worksites, offices, and locations.
Ability to supervise and work effectively with a diverse workforce.
Ability to read, comprehend, communicate, and respond to instructions and inquiries in English.
At least eighteen years of age, except for participants in an approved high-school internship or co-op program.
Ability to commute to assigned work locations in the Boston, Massachusetts metro area, as required.
Ability to work effectively independently and as part of a diverse workforce team, and to uphold MBTA interests while maintaining effective working relationships.
Ability to adhere to MBTA rules, regulations, collective bargaining agreements where applicable, and policies.
Satisfactory work record for the two years immediately before the posting closing date, subject to the stated exceptions and conditions.
Ability to pass a CORI check, comprehensive background screening, and/or medical clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work assigned shifts and locations as directed or necessary, including schedules needed for severe weather, emergencies, or service and safety impacts.
All employees must be legally authorized to work in the United States on an unrestricted basis and provide a U.S. Social Security Number before starting; employees must complete Form I-9.

Nice To Haves

Master’s degree from an accredited institution in Construction Management, Building Construction, Public Administration, Engineering, or Architecture.
Ten years of experience in contract management and/or administration, including preparing and reviewing change orders for heavy construction or transit-industry construction projects.
Five years of related experience in a managerial, supervisory, or leadership capacity.
Construction change-order experience in the transit industry.
Prior management experience with contract administration or change-order staff.
Working knowledge of e-Builder, CMS, and FMIS.
A nationally recognized or statewide/professional certification in a related field may substitute for one year of experience.

Responsibilities

Work with the Director of Contractor Change Management to assist in managing the MBTA Capital Programs Change Order group.
Assist with staff hiring, department organization, workflow, and policy development for processing construction change orders.
Review, update, and support implementation of MBTA policies and procedures, including the Change Order Manual and Standard Operating Procedures.
Coordinate PMIS, CMS, and PeopleSoft (FMIS) interfaces to support integration of contractor change actions.
Manage and update staff assignments to balance workloads.
Provide change-order reports to the Director of Contractor Change Management on a weekly, monthly, or as-requested basis.
Assist in overseeing claims consultants.
Support change-order and project staff in reviewing, analyzing, negotiating, and resolving complex change-order issues.
Assist with training Project Managers and staff on construction change-management policies, procedures, and protocols.
Review and analyze proposed change-order costs and recommend revisions, including labor, materials, equipment, overhead, and profit factors.
Attend job meetings and visit job sites and field offices to understand complex projects and scopes of work.
Support contractor negotiations and presentation of proposal analyses, documenting negotiation steps and outcomes.
Prepare comprehensive negotiation records and explain why additional work is necessary.
Review specifications and drawings to confirm requested work is not included in the bid design.
Review subordinate work products for accuracy in construction change-order packages.
Proactively resolve issues and expedite the change-order process.
Draft internal memos and correspondence on policy issues as required.
Oversee departmental filing systems for change-order records and documents.
Maintain current policy and form documents and integrate updates into MBTA systems and internal and external websites.
Support Capital Programs departments during audits and reporting-period evaluations.
Respond professionally and courteously to inquiries from customers, vendors, and coworkers.
Uphold the Authority’s rights and interests while maintaining effective employee relationships.
Manage the workforce through fair and consistent application of MBTA rules, regulations, collective bargaining agreements where applicable, and policies, including EEO and anti-discrimination, anti-harassment, and anti-retaliation policies.
Perform other assigned duties and projects.
Directly supervise Senior Change Order Analysts, Change Order Analysts, Senior Project Coordinators, and Project Coordinators.