Senior Manager, Compliance Monitoring and Analytics (R-20102)

Dun & Bradstreet • Jacksonville, FL

15d

About The Position

The Senior Manager, Compliance Monitoring and Analytics leads Dun & Bradstreet’s SMB Sales compliance monitoring framework, including analytics and AI-driven capabilities for detecting, assessing, and remediating compliance risks. The role works with business leaders and technology providers to incorporate regulatory requirements into sales processes and systems, support compliance education, and improve risk visibility through advanced analytics.

The position oversees the Telemarketing Quality Assurance Program required under Section VII of Dun & Bradstreet’s Modified FTC Consent Order. This includes administering the relationship with the independent third-party Quality Assurance Provider, ensuring representative sampling of sales communications, and overseeing required reporting and continuous improvement of compliance controls. The role also partners across Sales, People, Legal, Compliance, and Technology; maintains audit-ready program documentation; and supports management and board reporting and annual program effectiveness evaluation.

Requirements

• Bachelor’s degree in Business, Statistics, Data Science, Law, or a related area.
• At least 7 years of experience in sales compliance, consumer protection compliance, compliance monitoring, or a related regulatory or analytics function.
• At least 5 years of people management experience.
• Strong knowledge of sales practices and the regulatory environment governing them, including consumer protection principles and telephone sales and marketing requirements such as the TCPA.
• Demonstrated experience building or significantly improving compliance monitoring programs, analytics capabilities, or AI-driven detection processes.
• Strong analytics skills, including the ability to design or evaluate statistically valid sampling and monitoring methodologies and translate data into actionable findings.
• Experience partnering with business leadership, technology teams, and/or third-party vendors to embed compliance requirements into processes and systems.
• Ability to operate amid change, rapidly pivot to address time-sensitive issues, and bring a builder and innovator mindset.
• Strong written and verbal communication skills, including experience producing reports and materials for leadership, audit, or board-level review.
• Ability to work cross-functionally across Sales, People, Legal, Compliance, and Technology teams.
• Proficiency in Microsoft Office Suite.
• Ownership mindset; problem-solving, curiosity, proactive action, and collaboration skills.
• Continuous growth mindset and willingness to learn through stakeholder relationships, mentors, courses, and programs.
• Where applicable, fluency in English and languages relevant to the working market.
• Ability to sit, speak, and operate a telephone and/or computer for long periods.
• Ability to handle pressure, stressful conditions, and conflict resolution.
• Ability to work day, evening, and/or weekend hours as needed.
• Regular attendance in the office.

Nice To Haves

• Master’s degree.
• Direct experience operating under an FTC or other regulatory consent order or similar enforcement agreement.
• Hands-on experience applying AI/ML techniques to compliance monitoring.

Responsibilities

• Manage and continuously improve SMB sales compliance processes, including oversight of AI-driven detection and analytics tools, ensuring issues are identified, escalated, addressed, and remediated consistently and on time.
• Oversee day-to-day administration of SMB sales compliance processes, particularly the SMB telephone sales program monitored by the third-party Quality Assurance Provider.
• Partner with SMB Sales leadership and technology providers to integrate regulatory obligations, consumer protection standards, and applicable laws into sales processes, scripts, systems, and supporting technologies.
• Own the relationship with the independent third-party Quality Assurance Provider, ensure statistically valid and representative sampling of sales communications, and oversee monthly reports on misrepresentations and required-disclosure failures.
• Coordinate and monitor implementation and continuous improvement of compliance training for SMB and the D&B Executive Response Team with SMB, the People team, and other RCE teams.
• Manage and improve compliance monitoring analytics, including sampling methodology, risk scoring, trend and root-cause analysis, and performance metrics.
• Apply AI and data science techniques, including machine learning, speech and text analytics, and automated anomaly detection, to improve monitoring coverage, accuracy, and efficiency.
• Administer and refine the discipline and escalation framework for confirmed violations, coordinating coaching, warnings, and termination decisions with Sales Leadership, People, and Legal.
• Align monitoring and analytics with the broader Regulatory, Compliance and Ethics program, including periodic management and board reporting and the annual program effectiveness evaluation.
• Support Annual Certification and Reportable Incident processes with accurate records, metrics, and root-cause analysis related to sales compliance findings.
• Maintain audit-ready documentation showing the design, operation, and effectiveness of the compliance monitoring and analytics program.
• Monitor emerging regulatory, technology, and AI developments affecting sales compliance and consumer protection, and adapt program priorities to address new, time-sensitive issues.

Benefits

• Generous paid time off in the first year, increasing with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Paid volunteer days and donation matching through the Do Good Program.
• Competitive 401(k) with company matching.
• Health and wellness benefits, including discounted Wellhub membership rates.
• Medical, dental, and vision insurance for employees and eligible family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior