Senior Manager, Compliance Monitoring and Analytics (R-20102)

Dun & Bradstreet • Jacksonville - Florida - United States, FL

13d

About The Position

The Senior Manager, Compliance Monitoring and Analytics leads Dun & Bradstreet’s SMB Sales compliance monitoring framework, including the analytics and AI-driven capabilities used to detect, assess, and remediate compliance risks. The role partners with business leaders and technology providers to embed regulatory requirements into sales processes and systems, support compliance education, and improve visibility into risks through advanced analytics.

The position oversees the Telemarketing Quality Assurance Program required under Section VII of Dun & Bradstreet’s Modified FTC Consent Order. This includes managing the relationship with the independent third-party Quality Assurance Provider, ensuring representative sampling of sales communications, and overseeing monthly reporting on misrepresentations and required-disclosure failures. The role also develops and improves monitoring methodologies, analytics, escalation practices, and program reporting, and maintains audit-ready evidence of the program’s design and effectiveness.

The Senior Manager works cross-functionally with SMB Sales, People, Legal, Technology, and Regulatory, Compliance and Ethics teams. They support training, annual certification and reportable incident processes, management and board reporting, and the annual program effectiveness evaluation. The role monitors regulatory, technology, and AI developments and adapts monitoring priorities as new or time-sensitive issues arise.

Requirements

• Bachelor’s degree in Business, Statistics, Data Science, Law, or a related area.
• At least 7 years of experience in sales compliance, consumer protection compliance, compliance monitoring, or a related regulatory or analytics function.
• At least 5 years of people management experience.
• Strong knowledge of sales practices and the regulatory environment governing them, including consumer protection principles and telephone sales and marketing requirements such as the TCPA.
• Experience building or significantly improving compliance monitoring programs, analytics capabilities, or AI-driven detection processes.
• Strong analytics skills, including the ability to design or evaluate statistically valid sampling and monitoring methodologies and translate data into actionable findings.
• Experience partnering with business leadership, technology teams, and/or third-party vendors to embed compliance requirements into processes and systems.
• Ability to operate amid change and rapidly pivot to address new, time-sensitive issues.
• Strong written and verbal communication skills, including experience producing materials for leadership, audit, or board-level review.
• Ability to work cross-functionally with Sales, People, Legal, Compliance, and Technology teams.
• Proficiency in Microsoft Office Suite.
• Fluency in English and languages relevant to the working market, where applicable.
• Ability to sit, speak, and operate a telephone and/or computer for long periods.
• Ability to handle pressure, stressful conditions, and conflict resolution.
• Regular attendance in the office.

Nice To Haves

• Master’s degree.
• Direct experience operating under an FTC or other regulatory consent order or similar enforcement agreement.
• Hands-on experience applying AI/ML techniques to compliance monitoring.

Responsibilities

• Manage and continuously improve SMB Sales compliance processes, including AI-driven detection and analytics, to identify, escalate, address, and remediate compliance issues consistently and on time.
• Oversee day-to-day administration of SMB sales compliance processes, including the relationship with the third-party Quality Assurance Provider and the telephone sales program it monitors.
• Partner with SMB Sales leadership and technology providers to incorporate regulatory obligations, consumer protection standards, and applicable laws into sales processes, scripts, systems, and supporting technologies.
• Own the relationship with the independent third-party Quality Assurance Provider and ensure statistically valid, representative sampling of sales communications.
• Oversee the monthly Communications Report on misrepresentations and required-disclosure failures.
• Coordinate and monitor implementation and continuous improvement of a compliance training curriculum for SMB and the D&B Executive Response Team (ERT), in partnership with SMB, the People team, and other RCE teams.
• Manage and improve compliance monitoring analytics, including sampling methodology, risk scoring, trend and root-cause analysis, and performance metrics.
• Apply AI and data science techniques, including machine learning models, speech and text analytics, and automated anomaly detection, to improve monitoring coverage, accuracy, and efficiency.
• Administer and refine the discipline and escalation framework for confirmed violations, coordinating coaching, warnings, and termination decisions with Sales Leadership, People, and Legal.
• Align monitoring and analytics with the broader Regulatory, Compliance and Ethics program, including management and board reporting and the annual program effectiveness evaluation.
• Support Annual Certification and Reportable Incident processes by providing accurate records, metrics, and root-cause analysis related to sales compliance findings.
• Maintain audit-ready documentation of the monitoring and analytics program’s design, operation, and effectiveness.
• Monitor regulatory, technology, and AI developments affecting sales compliance and consumer protection, and adapt the program and monitoring priorities as needed.
• Demonstrate ownership, problem-solving, curiosity, proactive collaboration, and continuous learning.
• Work day, evening, and/or weekend hours as needed.

Benefits

• Generous paid time off in the first year, increasing with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Paid volunteer days and donation matching through the Do Good Program.
• Competitive 401(k) with company matching.
• Health and wellness benefits, including discounted Wellhub membership rates.
• Medical, dental, and vision insurance for employees, spouses/partners, and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior