Senior Manager, Community, Tory Burch Foundation

Tory Burch • New York, NY

9h

About The Position

The Senior Manager, Community is a builder and connector who shapes what it means to be part of the Tory Burch Foundation community of Fellows, advisors, and industry partners. This role elevates the Foundation’s community function, with an expanded mandate to deepen the Fellows Experience, strengthen relationships across every stakeholder group, and drive an aggressive plan to scale the size and impact of the Foundation’s network, all in service of advancing women entrepreneurs. You will partner closely with the Vice President of Experience and collaborate cross-functionally with the Partnerships and Marketing teams to build a community framework that grows with Fellows and partners over time.

Requirements

• Successful track record managing communities, ideally within a mission-driven or entrepreneurship-focused organization.
• Experience mobilizing communities around a shared mission, including activating members, cultivating peer leaders, building trust, and increasing meaningful participation over time.
• Demonstrated success managing community and platforms (e.g., Circle, Mighty Networks, Skool or similar) and executing engagement strategies.
• Experience using workflow automations, CRM systems and digital tools (e.g. Monday, G-Suite, Outlook).
• Demonstrated ability to develop and implement strategic, scale-oriented community-building initiatives.
• Excellent interpersonal and communication skills, with experience representing an organization across multiple channels.
• Self-Starter – must manage up, be action and detail oriented and a pro-active problem-solver.
• Experience in live event and meeting software including Teams, Zoom, and WebEx.
• High sense of urgency, timeliness and commitment to follow-through.
• Highly collaborative team player – no task is too big or too small.
• Background in Communications, Sociology, Customer Success or related field preferred.

Responsibilities

• Shapes what it means to be part of the Tory Burch Foundation community of Fellows, advisors, and industry partners.
• Elevates the Foundation’s community function.
• Deepens the Fellows Experience.
• Strengthens relationships across every stakeholder group.
• Drives an aggressive plan to scale the size and impact of the Foundation’s network.
• Partners closely with the Vice President of Experience.
• Collaborates cross-functionally with the Partnerships and Marketing teams to build a community framework.
• Checks in on Fellow conversations on the Circle platform.
• Responds to engagement threads on the Circle platform.
• Surfaces timely connections between founders and advisors.
• Pulses the health of the community across digital and in-person touchpoints.
• Co-creates the rituals, language, and practices that define the Fellow experience.
• Shapes and safeguards the invisible structure (community framework) that makes the Fellows Experience feel intentional.
• Workshops language for a welcome sequence.
• Designs a new milestone ritual.
• Rethinks how new cohorts are introduced into the broader network.
• Owns the Foundation’s digital community experience on Circle.
• Ensures the Circle platform functions as a resource-sharing, sticky engagement hub for Fellows.
• Develops a comprehensive content calendar for Circle.
• Programs engagement moments on Circle.
• Analyzes what’s resonating on Circle.
• Continuously raises the quality and consistency of the experience on Circle.
• Extends ownership across all platforms (in-person gatherings, digital touchpoints, and moments inside the broader Tory Burch organization).
• Supports an aggressive plan to expand the Fellows cohort.
• Deepens “Pathway” programming.
• Grows the broader entrepreneur network.
• Identifies new channels, partnerships, and program extensions.
• Owns the KPIs that measure progress.
• Designs and deploys feedback mechanisms including surveys, pulse checks, and structured conversations.
• Translates feedback into community development strategies.
• Brings community development strategies to the broader team with insight and implementation plans.

Benefits

• Generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• Generous employee discount.
• Access to exclusive sample sales.
• Free executive coaching on-demand.
• Opportunities to give back through the Tory Burch Foundation.
• Paid volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed