Senior Manager, Clinical Operations - Clinical Growth & Success

Talkiatry

20h•$120,000 - $165,000•Hybrid

About The Position

Talkiatry is seeking a Senior Manager, Clinical Operations - Clinical Growth & Success to lead the day-to-day operations and ongoing redesign of the clinician journey from hire through day-one readiness and the early caseload ramp. The role focuses on predicting readiness and performance, identifying risks early, coordinating interventions, and establishing repeatable mechanisms that help clinicians succeed. This hands-on role connects clinician supply, patient demand, and operational execution. The Senior Manager partners across Clinical, Operations, Data, Product, Engineering, Talent Acquisition, and Marketing to prevent and resolve performance blockers. The role uses data, AI, automation, and practical tooling to improve workflows; it does not require engineering expertise, but does require translating operational problems into clear requirements, building and testing lightweight solutions, and collaborating with technical partners when deeper product or data capabilities are needed. The position is hybrid, with offices in New York City.

Requirements

4–6+ years of experience in operations, consulting, program management, implementation, or a related field.
SQL experience.
Fluency with metrics, dashboards, and spreadsheets; ability to define leading and lagging indicators, identify performance drivers, and translate analysis into operational decisions.
Experience owning daily execution while building scalable systems, routines, and tools.
Ability to map and diagnose end-to-end workflows, redesign processes around clearer decisions, fewer handoffs, and reliable data, and measure outcomes.
Ability to use AI and no-code or low-code tools to automate work, improve decisions, and prototype solutions without engineering the underlying systems.
Ability to write clear requirements and partner effectively with Data, Product, and Engineering.
Ability to align cross-functional partners around shared measures, clarify ownership, make tradeoffs visible, and keep complex initiatives moving.
Interest in mental health and motivation to improve the experience of clinicians and access to care for patients.

Nice To Haves

Experience in healthcare, behavioral health, or another regulated, high-growth environment.
Experience at a fast-paced, high-growth company that has demonstrated scale.

Responsibilities

Own end-to-end operations and day-to-day workflows, maintaining operating rhythms, service levels, ownership, and escalation paths.
Improve dashboards, signals, and decision tools used to predict program success; monitor leading indicators, identify risks, and translate data into specific cross-functional actions.
Use insights about clinician supply and patient demand to inform hiring strategies, targeted marketing, capacity planning, and other proactive actions.
Develop and use playbooks, decision rules, and escalation paths to trigger timely interventions when performance risks emerge, and incorporate effective approaches into standard processes.
Redesign the end-to-end operating model to replace manual, people-dependent processes with technology-enabled workflows.
Apply AI, automation, and improved tooling to reduce repetitive work, handoffs, errors, and resource needs while preserving human judgment where appropriate.
Partner across Clinical, Operations, Data, Product, Engineering, Talent Acquisition, and Marketing to remove blockers and improve clinician performance.