Senior Manager, Client Account Management - Consumer to Business Payments

Western Union•Atlanta, GA

4d•$123,000 - $165,000•Hybrid

About The Position

The Senior Manager, Client Account Management - Consumer to Business Payments leads and develops a team of Client Account Managers while serving as relationship owner for strategic consumer-to-business payments clients and partners. The role translates business priorities into account plans, operating rhythms, and service standards that strengthen retention, profitable growth, partner satisfaction, and execution quality. This leader uses client and performance insights to identify risks and opportunities, coordinates cross-functional delivery, and makes independent decisions within established business parameters. The position is accountable for team performance, talent development, resource planning, and continuous improvement of the client account management operating model. Candidates must be authorized to work full-time in the United States; visa sponsorship is not available. Candidates must be based in New York City or Atlanta, or willing to relocate to one of these locations. The position is hybrid, with an expectation to work from the office at least three days per week. Western Union describes itself as a financial services company transforming its digital and physical financial ecosystem. The company offers opportunities to learn new skills and build a career, along with compensation and benefits.

Requirements

At least 7 years of relevant experience in client account management, strategic partnerships, or commercial operations, including people leadership experience.
At least 5 years of experience with strategic account planning, client relationship management, executive business reviews, client health and performance analytics, commercial negotiations and contract renewals, governance and operating cadence design, and presentation development.
At least 5 years of experience with financial and commercial analysis, go-to-market planning, and product implementation and launch readiness.
Experience working with CRM and reporting tools.

Nice To Haves

Bachelor’s degree in business, finance, marketing, management, or a related field, or equivalent relevant experience.
Working knowledge of payments, financial services, or fintech.

Responsibilities

Develop and execute account plans and executive engagement strategies for priority clients and partners.
Build trusted senior-level relationships, understand client business objectives, oversee renewals and negotiations with internal stakeholders, identify expansion opportunities, and support sustainable client value and revenue growth.
Lead, coach, and develop the Client Account Management team by setting priorities, goals, performance measures, and development plans; delegating appropriately; providing coaching and feedback; recognizing strong performance; and addressing performance gaps.
Coordinate product, operations, technology, legal, sales, and marketing partners to support onboarding, product rollout, service delivery, and resolution of complex client matters.
Maintain transparency regarding commitments, risks, dependencies, and outcomes.
Design and improve account management processes, playbooks, governance, service standards, client health measures, reporting, and operating cadences to improve consistency, scalability, knowledge management, and visibility into performance and risk.
Lead go-to-market readiness for strategic client growth opportunities, aligning cross-functional teams on value propositions, commercial approach, implementation readiness, launch plans, and client-facing materials.
Monitor results and adjust plans based on performance insights and client feedback.
Manage team performance, talent development, and resource planning.