Senior Manager – Business Strategy & Sales Performance

American Express • New York, NY

6d

About The Position

American Express Global Commercial Services (GCS) is a global leader in commercial payment solutions and is focused on accelerating sales and driving profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team supports these objectives through data-driven decisions, strategic insights, and initiatives that improve business performance.

The Senior Manager, Business Strategy & Sales Performance will join the SPT team and support the US Small, Medium, Enterprise B2B Sales & Solutions organization. The role combines strategy, analytics, and execution, partnering with Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics. Reporting to the Director, Sales Enablement, Pricing & Transformation, this person will lead initiatives to improve sales performance and support organizational growth, using strategic thinking and hands-on analysis to influence stakeholders and turn complex data into actionable recommendations.

Requirements

• Strategic thinking, strong business acumen, and demonstrated ability to solve complex business problems.
• Proven experience using data and analytics to influence business strategy, improve performance, and drive measurable outcomes.
• Advanced Excel skills and strong PowerPoint storytelling capabilities.
• Intermediate to advanced SQL proficiency, including querying, joining, aggregating, and validating large datasets, and/or experience using Python for analytics, reporting automation, data transformation, or business insights.
• Experience working with structured and unstructured data.
• Ability to independently perform analyses and translate findings into actionable business recommendations.
• Strong project management and prioritization skills in fast-paced environments with competing priorities.
• Demonstrated success leading complex cross-functional initiatives from concept through implementation.
• Resourceful self-starter who thrives in ambiguity and applies structured thinking to complex business challenges.
• Ability to connect strategic priorities to measurable initiatives and outcomes.
• Excellent relationship-building and consultative skills, including the ability to influence stakeholders across multiple organizational levels.
• Exceptional written and verbal communication skills, including the ability to synthesize complex information for executive audiences.
• Demonstrated ability to lead through organizational change, process transformation, technology implementation, and risk mitigation.
• Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship.

Nice To Haves

• Bachelor's degree.
• 5–7+ years of experience in strategy, business analytics, sales enablement, management consulting, commercial operations, or related fields.
• Experience supporting B2B products, sales organizations, or commercial businesses.
• Experience using GenAI tools to improve analysis, decision-making, productivity, or business outcomes.
• Experience with Tableau or other data visualization platforms.
• Experience with Hive or other big data environments.
• Experience with sales performance management, incentive design, territory planning, or commercial strategy.

Responsibilities

• Lead strategic initiatives that support revenue growth and improve sales performance across the B2B Sales & Solutions organization.
• Partner with cross-functional stakeholders to identify opportunities, prioritize initiatives, and execute solutions that support business objectives.
• Develop hypotheses, validate assumptions, and provide data-driven recommendations to senior leaders.
• Independently analyze large and complex datasets to identify business drivers, performance trends, opportunities, and risks.
• Define, monitor, and evaluate key performance indicators (KPIs) to assess business performance and initiative effectiveness.
• Support annual sales goal setting, incentive plan development, and performance management processes.
• Build partnerships across Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to drive alignment and execution.
• Lead special projects from concept through implementation, balancing strategic priorities with operational execution.
• Identify opportunities to improve processes, operating models, and business outcomes through innovative and scalable solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed